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E-services for businesses – the Norwegian approach

E-services for businesses – the Norwegian approach. Why are eServices important?. Reducing the administrative burdens Competetiveness Better Regulation eGovernment: Efficiency Effectiveness. Does it work?. Administrative burdens for businesses are reduced User satisfaction is high

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E-services for businesses – the Norwegian approach

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  1. E-services for businesses – the Norwegian approach

  2. Why are eServices important? • Reducing the administrative burdens • Competetiveness • Better Regulation • eGovernment: • Efficiency • Effectiveness

  3. Does it work? • Administrative burdens for businesses are reduced • User satisfaction is high • Efficiency gains in public sector

  4. Value Added Tax, electronic reports from businesses 2001 2002 2003 2004 2005 2006 2007

  5. What do we do? • The Governments Action plan for eServices for Business and Industry:Making the businesses’ interaction with public sector easier through a simplified electronic dialogue, to the benefit for both parts • Development of a tool: Altinn

  6. The Action Plan: Goals for 2008 • 75 pct. of all reporting on the 15 most used forms shall take place electronically to the public sector • At least 30 pct. of the target group for other available electronic services shall make use of the electronic form of communication • 70 pct. of businesses shall be very satisfied or satisfied with governmental electronic services

  7. The Action Plan: Requirements to all e-services • E-signature for all relevant electronic services • Integration with internal business ICT-systems • Pre-completion of forms • Forms to be based on a common user interface (Elmer) • Use of a coherent information model, to ensure semantic interoperability (Oppgaveregisteret) • Measures to stimulate increased use should be considered (extended dead-lines, lower fee, swifter processing etc.)

  8. Altinn – gateway to public services By the end of 2008, the Altinn portal shall give businesses: • Access to all the electronic services from public authorities • An option to have all replies to applications, decisions, etc., sent to an electronic mailbox available i Altinn • All public information relevant for businesses, linked with relevant forms etc.

  9. Altinn – gateway to public services Development of a tool: Altinn • A joint portal for all communication between public authorities and businesses • A toolbox for service production and e-communication for public sector in general

  10. Altinn – Actors behind the success • 3 strong and determined governmental bodies responsible for the initial project • The Brønnøysund Register Centre • The Norwegian Tax Administration • Statistics Norway • Strong support from the businesses (trade organisations) • Political support to the idea behind Altinn • Essensial registration tools were available

  11. Altinn – essential tools • The Central Coordinating Register for Legal Entities • The Register of Reporting Obligations of Enterprises • The National Population Register • The Elmer guidelines for joint user interface of public forms on the Internet

  12. Altinn – status • Altinn is well known by the (potential) users • Market penetration is high • User satisfaction is high • The most complex forms are already available via Altinn (tax etc.) • Public sector has a strong determination to make use of ICT • The burden on trade and industry from filing statutory reporting requirements is reduced

  13. Altinn – lessons learned • Development of new ICT-solutions are time consuming • It is a challenge to get different agencies to cooperate • Advanced services demands advanced underlying ICT-systems (registers etc.) • User participation is important to get user-satisfaction = vital to get a high market penetration • The demand for user services/help functions is high

  14. Altinn - challenges • Ambitious goals – and a short time. Lack of funding • How to get all forms – all services available via Altinn: Voluntarly participation - or by use of instructions? • Better quality services: How to establish services across the current borders between government bodies • More standardisation in the public sector’s ICT systems is needed to ensure better interaction

  15. Altinn – challenges (cont.) • Common infrastructure for use of eID and e-signatures – the market is developing very slowly • The possible clash of interest between the focus on efficiency in public sector and user-oriented services • When and how to phase out the paper forms? • A new challenge in public sector: How to govern/manage the infrastructure of Altinn in the most efficient (and effective) way?

  16. Electronic communication – no more paper forms!

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