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Airlines IT Services

ITC Infotech is a leading name in airline industry IT solutions across multiple service verticles to enhance customer experience and overall business structure.<br>

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Airlines IT Services

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  1. Airlines IT Services ©2019 ITC Infotech. All Rights Reserved. 1

  2. About Us ITC Infotech is a specialized global technology services provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business. ©2019 ITC Infotech. All Rights Reserved. 2

  3. Airlines IT Services • Digital technologies and data is transforming the aviation industry. The future of aviation will be driven through comprehensive digital solutions designed and engineered to deliver superior passenger experience. • Digital technologies will enable and disrupt the industry through re-imagining business processes — as evident in programs such as IATA’s Simplifying the Business (StB) aimed at transforming conventional airline practices to a passenger-centric approach that delivers value to airline businesses and the overall travel ecosystem. • Airlines leverage ITC Infotech’s business led technology service and solutions to address both the challenges and the opportunities in the industry. We help our customers execute on their digital transformation agenda: from Omni-channel Customer Experience and Airline Systems Modernization to extracting more value delivery from investments in Data. ©2019 ITC Infotech. All Rights Reserved. 3

  4. Itc Infotech’s Airlines Services Landscape ©2019 ITC Infotech. All Rights Reserved. 4

  5. Delivering Results • Extensive airline project experience and deep rooted domain knowledge of the airline industry — the landscape, its challenges and opportunities — make ITC Infotech a partner of choice for Airlines. • Partnerships with industry leaders including Amadeus, Oracle, Salesforce and Microsoft have enabled ITC Infotech to roll out solutions for multiple service verticals — from passenger service systems and loyalty solutions to B2B sales and airline data warehouses. Several Airlines have been able to extract and translate relevant data into precise insights that drive business strategies using ITC Infotech’s well-researched and tested IP-based analytics frameworks. • Acceleration frameworks and solutions: Migration to next-gen CRM and loyalty applications and upgrades of legacy solutions • Customer experience and loyalty: Robust frameworks for customer experience and value management • Passenger Service Systems (PSS): Implementation and testing of latest PSS systems such as Alteá • Service-oriented architecture (SOA) and integration: Legacy modernization and existing business process redesign • Application development and maintenance: Custom applications employing web/mobility technologies across multiple airline functions • Analytics and data mining: Creation, hosting and management of data warehouses that support multiple airline business functions ©2019 ITC Infotech. All Rights Reserved. 5

  6. Offerings • Solutions • Airline Analytics • B2B Sales Analytics • Competitive Intelligence • Customer Value Management • Loyalty Management • Operations Insights Solution • Revenue Insights • Oracle Airline Data Model - OADM • Services • Data Infrastructure to Insight to Intervention • Operations Enablement – ADM • Testing as a Service (TaaS) • Customer Experience • Operations Enablement – ERP • Infrastructure Services ©2019 ITC Infotech. All Rights Reserved. 6

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