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Role and Responsibilities of the APSU Ombudsman: A Guide for Conflict Mediation

The APSU Ombudsman, led by Professor Emeritus Phillip R. Kemmerly, serves as a neutral facilitator between faculty and administration. Drawing from the Old Norse term meaning "meet" or "organizer," the Ombudsman promotes open dialogue and aims to resolve disputes in line with the Tennessee Supreme Court Code of Ethics. Key duties include conducting confidential meetings, listening objectively, and helping parties find common ground. However, the Ombudsman cannot advocate for either side, investigate claims, or offer specific advice, ensuring impartial mediation.

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Role and Responsibilities of the APSU Ombudsman: A Guide for Conflict Mediation

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  1. APSU OMBUDSMAN Phillip R. Kemmerly Professor Emeritus of Geology Tennessee Supreme Court listed General Civil Mediator

  2. General Description • Non-gender specific term from 9th century Old Norse word best translated in modern usage from Swedish to mean meet, organizer or facilitator • Mediate between faculty, faculty and administrator or administrators • Independent of APSU colleges, departments, faculty senate, deans, provost or president

  3. Ombudsman Duties • Conform to Tn. Supreme Court Code of Ethics • Neutral • Objective • Confidential • Listen to both parties in dispute • Single meetings and/or joint caucuses to find common ground • Reach agreed solution if possible

  4. QUESTIONS?

  5. Ombudsman Restrictions under Code of Ethics • Cannot be advocate for either party • Cannot be investigator • Cannot offer advice to either party • Cannot make, change or interfere with University policies • Allowed to mention possible options

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