BEYOND 2010

1. International Student Accommodation Industry Seminar Perth BEYOND 2010

4. Important Announcements • Housekeeping • Mobile Phones • Toilets • 5 to 10 minute break near the middle • Copy of Presentations will be available to all • Copy of Notes from Seminars will be sent to all • Questions/Discussions can be ongoing

5. Introductions • David Bycroft: Australian Homestay Network (AHN) • Damian Haber: “The Pad” Student Living • Ella Balsamo: Australian Homestay Network (AHN) • Local AHN Team • ACPET

6. The Pad Student Living • Brisbane’s Largest Student Housing Property Management Company • IS GOING NATIONAL • Affordable housing – including utilities, internet and furniture • Diversity of housing choice • Multiple locations • Standardised professional management model tailored to the needs of students : • meets minimum standards – Property Audit Inspection Checklist • customer service focused – student liaison / quality assurance managers • strict adherence to policies and procedures and on-going staff training • regular feedback from students, education partners and clients • Participant of various Government Taskforce Reviews • A DIVERSIFIED PROFESSIONAL SERVICES BUSINESS 4

7. Special Thank You • ACPET • PIER • ENGLISH AUSTRALIA • ISANA and • all who promoted this event

8. AUSTRALIA WIDE SEMINARS • Wednesday 28th July – Melbourne (2) • Wednesday 4th August – Adelaide • Thursday 5th August – Perth • Thursday 12th August – Sydney (2) • Wednesday 18th August – Brisbane • Thursday 19th August – Gold Coast

9. Rules • WE HAVE TO RUN TO TIME • THE PACE WILL BE FAST • WE HAVE A TOUGH CHAIRMAN • THERE HAS TO BE DISCUSSION AND QUESTIONS • HOPEFULLY WE CAN ALSO HAVE A GOOD TIME AND… • WORK TOGETHER TO HELP BUILD INDUSTRY DIRECTION AND SOLUTIONS FOR AUSTRALIA AND LOCALLY

10. David Bycroft • Over 10 years experience in the International Education Industry • Key campaigner for compulsory Visa Length Overseas Student Health Cover (OSHC) • Founding Director of the Australian Homestay Network (AHN) • AHN has been a major contributor to the Senate Inquiry, ESOS Review and various Local and State Government taskforces and reviews

11. Today's Seminar Format SESSION 1 International Education in Australia (for Dummies) SESSION 2 How Does Student Accommodation Fit In SESSION 3 Introducing the Student Accommodation Industry Association and Trends and Implications for our Industry BREAK SESSION 4 The Significance of the Senate Inquiry SESSION 5 Duty of Care SESSION 6 ‘Where to from here’ Discussion QUESTIONS /COMMENTS WORKING TOGETHER TOWARDS BEST PRACTICE

12. Definition of Seminar “Formal presentation by one or more experts in which the attendees are encouraged to discuss the subject matter” • This room is full of ‘experts’ and we have the aim to challenge you, stimulate your mind and hopefully bring out the best from the room…..(and eventually the nation) • Notes from all meetings will be circulated to all

13. SESSION 1 International Education in Australia (for Dummies)

14. Session One WEAVING THROUGH THE MAZE “Part of our challenge is to make the complex look simple”

15. Introducing the Complex

16. 1. DIAC DIAC = Department of Immigration and Citizenship Building Australia’s future through the well-managed entry and settlement of people.

17. DIAC –relevant objectives • Contribute to Australia’s future through managed migration • Make fair and reasonable decisions for people entering and leaving Australia • Support migrants and refugees to settle in the community and participate in Australian society

18. 2. AEI AEI= Australian Education International • Australian Education International (AEI) is the international arm of the Australian Government Department of Education, Employment and Workplace Relations (DEEWR) • AEI leads strategic policy, regulation and government-to-government engagement in the international education sector

19. Australian Education International (AEI) “Australia has a reputation as a • safe, • progressive and • dynamic place to study and we maintain this reputation by providing • quality education and • consumer protection specifically developed for overseas students.” 

20. About AEI “Quality assurance and consumer protection • “We help safeguard the quality and reputation of Australia’s courses, teachers and institutions • We administer the world’s best practice in student consumer protection”

21. 3. ESOS ESOS = Education Services for Overseas Students ESOS and associated legislation is the legal framework governing the responsibility of education institutions towards overseas students. EASY GUIDE TO ESOS http://aei.gov.au/AEI/ESOS/EasyGuide_ESOS.htm

22. 4. National Code • The National Code is a set of nationally consistent standards that governs the protection of overseas students and delivery of courses • All CRICOS-registered providers must comply with the provisions of the National Code of Practice 2007

23. National Code Relevant Objectives Protect the interests of overseas students by: • ensuring that appropriate consumer protection mechanisms exist • ensuring that student welfare and support services for overseas students meet nationally consistent standards and • providing nationally consistent standards for dealing with student complaints and appeals;

24. 5. CRICOS CRICOS = Commonwealth Registerof Institutions and Courses for Overseas Students • CRICOS is a database of more than 1200 Australian education Institutions • Any education institution that recruits, enrols or teaches overseas students, must be registered on CRICOS • Education institutions must also register each course they offer to overseas students

25. How to get on CRICOS? • To get registered an education institution must firstly satisfy state and territory government laws • However the Australian Government retains the final power to register a provider on CRICOS and must be satisfied they comply with the ESOS legislation

26. 6. PRISMS PRISMS = Provider Registration and International Students Management System • PRISMS is a secure computer system that is the information source for CRICOS • Education institutions and their courses are listed on PRISMS, as is each student studying in Australia on a student visa • That is because this system interfaces with the DIAC data

27. So In Simple Terms

28. Or………..for those who understand theAFL

29. In Football Terms

30. The flow of legislative and compliance impacts on education providers and students DEEWR-AEI ESOS Act / National Code DIAC and Migration Act Education Providers on CRICOS State Legislations Student Visa Holders

31. Relevant sites • www.deewr.gov.au • www.aei.dest.gov.au/ESOS/ • www.immi.gov.au

32. QUESTIONS /COMMENTS/ DISCUSSION

33. SESSION 2 How Does Student Accommodation Fit In

34. The Explanatory Guide The Explanatory Guide mirrors the structure of the National Code of Practice 2007 with a focus on Part D. Overseas students differ from domestic students in that they are subject to migration controls and face different needs for consumer protection

35. It starts with the NATIONAL CODE (Standards and Rulebook) Standard 1 – Marketing Information and Practices Registered providers ensure that marketing of their education and training services is: • professional • accurate and • maintains the integrity and reputation of the industry

36. Standard 2 - Student Engagement Before Enrolment What’s new: STANDARD 2.1 • Prior to accepting a student, or an intending student, for enrolment in a course, the registered provider must provide, current and accurate information regarding the following: • a description of the ESOS framework made available electronically by DEEWR • relevant information on living in Australia, including: • indicative costs of living and • accommodation options

37. Standard 1 Marketing Information and Practices Standard 2 Student Engagement Before Enrolment Comment or Discussion

38. Standard 5 – Under 18 year students DIRECT FROM ESOS Please note: The principles in the examples below can be applied to all sectors.

39. Standard 5 – Under 18 year students Welfare and Accommodation Q  What would be considered appropriate accommodation for under age students? A There are no specific guidelines. A provider should use their judgement when approving welfare arrangements. They must have documented procedures for monitoring those arrangements. Accredited home stay organisations have guidelines for contracts between carers and students.

40. GUARDIANSHIP for Under 18’s Q  Does the provider need to ensure that the student has a legal guardian in Australia? A There is no requirement under the National Code 2007, the ESOS legislation or DIAC to have a legal guardian.

41. GUARDIANSHIP • International students studying in Australia on a student visa may require a guardian if they are under 18 years of age • There may also be exceptional circumstances where a student over 18 years of age may need a guardian for religious or cultural reasons

42. THE KEY IS THE CAAW or THE CAAW IS THE KEY

43. CAAW IS THE KEY • CAAW = Confirmation of Appropriate Accommodation and Welfare • It is the DIAC proforma letter downloadable through PRISMS • Providers use it to create a CoE (Confirmation of Enrolment) for a student aged under 18 • Once the CAAW is created, providers have the option to change or advise DIAC if they do not approve care arrangements

44. CAAW = Confirmation of Appropriate Accommodation and Welfare • If the provider signs the CAAW letter they place a student into, or approve of, arrangements they consider suitable, taking into account the provisos already listed • The provider has a duty of care to contact DIAC if they became aware the student was not being well looked after • Further information on DIAC requirements is at http://www.immi.gov.au/students

45. ABSENT Under 18 Student Q Is the homestay provider or education provider responsible for a student who is absent from the homestay without notice? A Once an education provider has nominated dates for which it will approve care arrangements for an under-18 year old student, the responsibility to approve arrangements continues throughout that period.

46. UNDER 18 REFERENCES • See http://aei.dest.gov.au/AEI/ESOS/NationalCodeExplanatoryGuide/PartD/Standard_5.htm • And http://www.immi.gov.au/students/_pdf/Changes-to-migration-regulations-students-under-18.pdf

47. Standard 5 - Under 18 Students Comment or Discussion

48. STUDENTS AGED OVER 18 Q What duty of care does a provider have for students over 18? A Normal duty of care arrangements apply for students over 18. • This will partly depend on your institution and you may need to research this issue • If there is a particular case you may need to seek your own legal advice

49. Compliance Tips(Recommended for all ages) • To demonstratecompliance, a provider may need some of the following as evidence: • Documented procedures that outline: • the process involving the recommendation, assessment and approval of accommodation and welfare arrangements. • This should include a process for review and, if necessary, the termination of the arrangement;

50. Compliance tips(Recommended for all ages) • Documented procedures for checking the suitability of the potential accommodation and welfare arrangements • This should include a policy for ongoing reviews to ensure continued compliance with the provider’s requirements