1 / 9

United Way of New York City’s Food Card Access Project

Technology for Service Delivery: Blueprints for Transforming your Service Delivery Program N-TEN Conference March 27, 2004 Philadelphia, PA. United Way of New York City’s Food Card Access Project. Presented by Stephanie Copelin, Director of Workforce Development. This Session.

rollin
Télécharger la présentation

United Way of New York City’s Food Card Access Project

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Technology for Service Delivery: Blueprints for Transforming your Service Delivery ProgramN-TEN ConferenceMarch 27, 2004Philadelphia, PA N-TEN Conference, March 27, 2004

  2. United Way of New York City’s Food Card Access Project Presented by Stephanie Copelin, Director of Workforce Development

  3. This Session • Overview of the UWNYC Food Card Access Project (FCAP) • Successes - Results • Challenges • Development, rollout, training, updating and continued growth • Lessons Learned

  4. FCAP • UWNYC’s 1st Community Action Initiative • Collaboration among many partners • Leveraging experience and dollars • Building on a known successful model • CFRC’s Food Force Program • Created a technology tool that allows us to track results

  5. FCAP Outcomes • Increase Food Stamp enrollment in each targeted community. • Bring additional federal dollars and jobs to low-income communities/households • Improve access to the FS program for working families.

  6. FCAP Operations • Outreach in target neighborhoods • Prescreening of potentially eligible clients - using technology tool • Application assistance • Follow-up • Client advocacy

  7. Results to Date • Five CBOs operational • Names submitted to HRA • Activity totals (as of 03/05) • 39,000 people received information and materials • 8,000 people have been prescreened • 5,500 people referred to HRA • 1,400 have received food stamps

  8. Challenges • Development • Technology development is not a consensus-building project • Many partners = Many agendas • Rollout and Training • Understanding different organizations have different tech capacities • Updating and continued growth • Cost and on-going understanding

  9. Lessons Learned • Plan, plan, plan and get things in writing • Know your partners capacities - technological and staff • Designate one person to review and make final decisions on pieces • Have a back-up plan - eg, Phase 1, Phase 2 • Understand how to work with a consultant and make sure they understand how to work with nonprofits • Be prepared for things to go wrong • timing, training, feature-creep

More Related