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Quality Standards for Supported Employment

Quality Standards for Supported Employment. Wednesday 09 November 2005 NIUSE Facilitators:- Teresa Hazzard & Heather Logan. Quality Activity. How would you define quality?. QUALITY. Definition:- “A degree of standard or excellence” (Oxford Dictionary). QUALITY STANDARDS FRAMEWORK.

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Quality Standards for Supported Employment

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  1. Quality Standards for Supported Employment Wednesday 09 November 2005 NIUSE Facilitators:- Teresa Hazzard & Heather Logan

  2. Quality Activity How would you define quality?

  3. QUALITY Definition:- “A degree of standard or excellence” (Oxford Dictionary)

  4. QUALITY STANDARDS FRAMEWORK Quality Standards framework for Supported Employment will:- • Provide guidance to Service Providers • Identify minimum standards • Promote ‘best practice’ and ‘excellence’ • Establish a benchmark to help providers improve their provision

  5. Background to development of Quality Standards • Developed by 16 National Associations during 2003/2004 • Agreed by EUSE Board 2004 • Transferable throughout Europe • Benchmarking to achieve “excellence” in the delivery of Supported Employment for all

  6. Definition “Providing support to people with disabilities or other disadvantaged groups to secure and maintain paid employment in the open labour market.”

  7. 5-Stage Supported Employment Process • Engagement • Vocational Profiling • Job Finding • Employer Engagement • On/Off Job Support

  8. Supported EmploymentValues & Principles • Individuality • Respect • Self-Determination • Informed Choice • Empowerment • Confidentiality • Flexibility • Accessibility

  9. A Framework for Quality Standards Organisation OutcomesStandard Performance Evidence Statement Indicators Process

  10. Quality Standards Framework

  11. Activity – Organisational Standards What groups of people make up an organisation and impact on perceptions of quality?

  12. Organisational Quality Standards There are 4 EUSE standard statements in relation to Supported Employment organisations:- • The leadership and management set clear direction that leads to delivery of a high quality service. • The organisation recognises, promotes and values stakeholder involvement in planning and decision-making at all levels within the organisation. • The organisation is committed to protecting and promoting the rights of people who are disadvantaged. • A quality service is delivered by a range of professional and competent staff at all levels within the organisation.

  13. THE PROCESS 5-Stage Process • Engagement • Vocational Profile • Job Development • Employer Engagement • ON / OFF Job Support

  14. The Process Quality Standards Stage 1 – Engagement • The person with the disadvantage has received, in an appropriate manner, all the information needed to decide about using the Supported Employment Provider.

  15. The Process Quality Standards Stage 2 – Vocational Profile • A Person-Centred approach is used to collect relevant information about the individual’s aspirations, interests and abilities for work. • Individuals are supported to make informed and realistic choices about work and future career development. • An individual flexible plan is developed with each job seeker.

  16. The Process Quality Standards Stage 3 – Job Development • Appropriate training and support to find a job is made available to the person. • The individual is supported to find the best possible job.

  17. The Process Quality Standards Stage 4 – Employer Engagement • The employer is supported to find the ‘best person for the job’.

  18. The Process Quality Standards Stage 5 – On/Off Job Support • The employee’s training and support is appropriate and effective and encourages workplace independence and progression.

  19. Activity - The Process Quality Standards List some indicators to assess how each of the standards might be met?

  20. OUTCOMES What is an ‘outcome’ for Supported Employment?

  21. OUTCOMES

  22. OUTCOMES

  23. OUTCOMES

  24. CONCLUSION • Quality Standards developed during 2003/2004 • Dissemination and implementation period • National Association and Organisational level • Staff training • Consistency of services throughout Europe • Benchmark for Supported Employment activities • National and local factors of influence • Transferable core values, ethics and principles

  25. Any Questions?

  26. Contact Information For further information on NIUSE , please do not hesitate to contact:- NIUSE 58 Strand Road Derry Co Londonderry BT48 7AJ Tel No : 028 71 377709 Fax No : 028 71 360125 Textphone : 028 71 372077 Email : info@niuse.org.uk

  27. “Thank you”

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