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Creating Revenue for Next Generation Business

Creating Revenue for Next Generation Business. Gary Liew Technical Marketing Manager. Agenda. Portal Software Overview Trends in the service based market Requirements for “New” Business Infrastructure What’s Infranet ? Solution Sets Summary. Brief Introduction of Portal Software.

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Creating Revenue for Next Generation Business

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  1. Creating Revenue for Next Generation Business Gary Liew Technical Marketing Manager

  2. Agenda • Portal Software Overview • Trends in the service based market • Requirements for “New” Business Infrastructure • What’s Infranet ? • Solution Sets • Summary

  3. Brief Introduction of Portal Software

  4. Portal Software Portal sells software that links services, customers and revenues for Internet and emerging next-generation communication services. Customers Services Revenues

  5. Trends in the service based market • Complex and dynamic business models • New Biz Models = new settlement models. • Multi-service service providers • Branded services ("virtual ISPs") • “Pay for what you use” mentality – ie Usage based • Exponential growth • Competing in real-time

  6. Requirements for the “New” Business Infrastructure • Business orientated CCBS platform – ie, your Products & Services drives the business, you’ll need a multi-service, reliable, scalable and open platform to support it! • Comprehensive real-time capabilities – especially the management of pre-paid products & services. Eliminates Fraud. • Rating – speed & product catalog • Full support for rapidly emerging market opportunities, especially branded services & wholesale in the value chain. • Complete flexibility in pricing, rating, billing, settlement and customer management

  7. Interconnect Billing International Long Distance Calling Cards Wireless Voice Private Lines Toll Free AIN Long Distance Local VoDSL Multiple-Service Business Platform Circuit Switched Services Business / Consumer Services Application Hosting IDC VPN Web Hosting B2B VoIP OnlineContent UnifiedMessaging VOD OnlineGaming Access Services Basic Dial-Up MAN xDSL Roaming LeasedLine Fixed Wireless WirelessInternet ObjectAPIs Infranet Platform

  8. Contextual Commerce E-mail Digital Photography Streaming Music Virtual Home Environment Electronic Media Video Messaging Video on Demand Packet Voice Personalized Content M-commerce Number Portability Ringtones & Icons Voice Portal Roaming Switched Voice Gaming & Horoscopes Location Services Text Alerts Instant Messaging PSTN GSM SMS CDMA GPRS EDGE UMTS Multiple-Service Business Platform 3G Services 2G Value-Added Services Access Services ObjectAPIs Infranet Platform

  9. What’s Infranet™?

  10. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Integrated, Real-Time Service Management

  11. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Account Creation and Service Provisioning • Real-time account creation and data validation • Web based customer self registration • CSR GUI registration • Registration software CD’s • 3rd party application interface via APIs • Self registration and data collection in 24X7 (WebKit) • CSR registration (Admin Tool) • Automatic service provisioning & Credit Authorisation • Web Server • Email • LDAP • credit card authorisation • Allows account definition by brand (eg, by Business type, Geography)

  12. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Authentication and Authorization • Real-time account and/or transaction validation • Real-time credit enforcement • Customized policies (business rules) to meet business needs • Integrated network authentication applications • Radius manager • Cisco Service Selection Gateway • Active Directory (LDAP) • GALs for VoIP • Fraud Prevention • Custom policies

  13. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Activity Tracking • Complete audit trail • Activity tracking • Real-time tracking & posting of transaction activity • Accurate, real-time view of account info & balances etc • GUI tool to map usage records to event objects • Supports un-rated and pre-rated record upload (UEL) • Integrated with network mediation applications • HP-SIU • Cisco Netflow • Narus • Xacct • Applied Protocol Engines • Nokia Charging Centre

  14. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Rating • Real-time rating • Real-Time rating of any tracked event • Supports for multi monetary and non-monetary resources • Supports tiered pricing, usage, volume pricing, time/day, packaging, price customization, one-time, recurring, advanced and in arrears • Graphical Pricing tool • Products, Deals, Plans and Plans List concept definition • Rates, discounts, credit limits defined via GUI based application • Real-time volume tiering / discounting • Unlimited Price Plans & discounts

  15. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Billing and A/R • Configurable billing cycles • Multiple billing cycles - up to 28 per month • Supports multiple billing models : Wholesale, Retail, Hierarchical, Split • Supports charging in advanced and in arrears • Supports Credit Cards, Invoice, email, HTML, XML, On-Demand real-time, EFT • Earned/Unearned Revenue support • Ability to view A/R and make real-time adjustments

  16. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Customer Management • CSR or Customer self-care access to real-time information • Customizable web-based application • View account and modify account data • HTML and Java server pages • Fully functional and extensible GUI application • Fully customizable Java-based Customer Center • Hierarchy support with unlimited levels

  17. Account Creation andService Provisioning Authentication and Authorization Reporting Activity Tracking Customer Management Billing and A/R Rating /Pricing Reporting • Comprehensive enterprise-wide Decision Support : • Operational reports • Financial reports • Marketing reports • Sales reports • ..... • Full set of customizable standard reports • Fully documented DB schema • Complete support for new report development thru Seagate Info - Crystal Reports (bundled with Infranet) • Web access to report viewer and requestor

  18. What is a Solution Set • Group of complementary best-of-breed products, selected, integrated and tested by Infranet & NEPs • To solve a complete set of business and operational requirements for specific line of business • Infranet provides the Business Infrastructure behind a large and growing list of solution sets

  19. Phase 2: Product Implementations Phase 1:Custom Solutions BUILDend-to-end functionality BUYproducts for each function BUILDintegration between products BUILDintegration between modules Pros:• faster to implement • best-of-breed functionality • easier to changeCons:• integration long & costly Pros: • built to order Cons: • slow to implement • high cost • hard to change Evolving Market Requirements

  20. Evolving Market Requirements Phase 3: Solution Sets The Internet services industry is undergoing a shifttowards the implementation of complete, pre-assembled, pre-integrated, pre-tested, end-to-end solution sets BUY products for each function BUYintegration framework Pros: • best-of-breed functionality • fastest to implement • easy to change • high leverage for product-based platforms

  21. Rapid Service Roll-Out Using Solution Sets Solution sets : 20+Solution Centers : 26+Dallas, Denver, London, Madrid, Munich, Paris, Redmond, Rotterdam, Silicon Valley, Singapore, etc. DigitalContent Vertical Markets ASP eCom-merce DSL Cable WirelessInternet FixedWireless ICP HP Microsoft Nortel PwC IBM Alcatel CGE&Y KPMG Microsoft PwC Alcatel CGE&Y PwC AndersenConsulting USInteractive CGE&Y KPMG Marconi PwC HP CGE&Y Motorola SUN Oracle Microsoft HP Sun SolutionSetDesigners Infranet ObjectAPIs Infranet Platform

  22. Solution Set target markets and services • Broadband Mobile Wireless (2.5 & 3G) • xDSL / Cable Broadband / MAN • ASP / IDC / Content • VoIP • VPN • .... • ....

  23. Asia-Wide UUNET International PSInet Asia Asia Online Australia Telstra OzEmail Fujitsu James Cook University Japan NTT PC, NTT OCN, NTT Labs NTT Satellite Comm. Fujitsu SkyWave Sony The results .... Customers!(selected AsiaPac) • China / HK • Jitong • Shanghai Online • XinJiang & LiaoNing PTT • Chongqing PTT • Pacific Convergence Corp. • Taiwan • Hoshin Gigamedia • FET • Wherever.Net • South Korea • SuperNet • Korean Telecom • South Asia • Infocom/PLDT, Philippines • Telekom Malaysia • VSNL, India • CyberNet, Pakistan

  24. Summary

  25. Summary • Select a Customer Care & Billing solution that meets your business platform needs! Ie, Multiple-Service based, reliable, scalable and open.- • Fast time to market with new products & services • No limits to products & services, business policies, pricing plans, subscriber growth • Localisation support? (Eg, Chinese, Korean, Japanese languages) • Support for products & services charging principles being value based instead of flat-fee • Proven Integration with existing circuit switched billing system • Choose with systems with proven success worldwide • Finally ... Being able to eat & sleep well!

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