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Service Planning at Knox

Service Planning at Knox. Kerryn Ellis, Manager Corporate Planning and Performance. 29 January 2014. Covering this morning:. Drivers that led to implementing service planning How we went about it Challenges we have faced along the way Challenges and opportunities for the future.

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Service Planning at Knox

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  1. Service Planning at Knox Kerryn Ellis, Manager Corporate Planning and Performance 29 January 2014

  2. Covering this morning: • Drivers that led to implementing service planning • How we went about it • Challenges we have faced along the way • Challenges and opportunities for the future

  3. Why Service Planning?

  4. Services Assets Customer

  5. Implementation

  6. Continuous Improvement Change MAV Informed Decisions OUTCOMES Priorities Resources Sustainability A PLAN

  7. The Model 6 Stage Process 1. (9wks): Scope development 2. (11wks): Setting the scope (with Council) 3. (35wks): Detailed service analysis 4. (12wks): Guidance on proposed service direction (direction or further investigation) (with Council)) 5. (12 mths): Final direction 6. (12-24mths): Implementation and Integration

  8. The framework for Service Reviews: • What should Council’s role be in this service? • What should the strategic intent of the service be? • What should the service model look like? • At what level should the service levels be set? • How can the service be more effective and efficient? • Two additional Council Plan questions.

  9. Challenges Faced

  10. 1. REDEFINE failure 2. get HELP 3. TOP down 4. provide TRAINING 5. PILOT 6. know CAPACITY

  11. Challenges Anticipated

  12. Better and more integrated facility planning • Learning and skill development • Willingness of Councils to make “big decisions” • Making good planning practice a “normal” part of life in local government • Deciding what not to do

  13. Contacts • Kerryn Ellis, Manager Corporate Planning and Performance03 9298 8330 kerryn.ellis@knox.vic.gov.au • Mandy Bow, Service Planning Coordinator 03 9298 8447 mandy.bow@knox.vic.gov.au • Rebecca Hutchinson, Service Planning Officer03 9298 8880 rebecca.hutchinson@knox.vic.gov.au

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