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2-1-1

2-1-1. A free, accessible, 3 digit telephone number that gives everyone access to the vital community services that they need. . Currently, thousands of times a day…. I can’t pay my rent. My child is on drugs. I need food. I need to find childcare. I want to volunteer.

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2-1-1

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  1. 2-1-1 • A free, accessible, 3 digit telephone number that gives everyone access to the vital community services that they need.

  2. Currently, thousands of times a day… I can’t pay my rent My child is on drugs I need food I need to find childcare I want to volunteer We can’t help with that Please call back when we’re open I’ll try to transfer you to an agency who can help We only do senior daycare Why did you call us? I’m not sure who you can call. I don’t know, please hold. We don’t serve your county.

  3. After Implementation of 2-1-1 I need to find childcare I want to volunteer I can’t pay my rent My child is on drugs I need food 2-1-1 2-1-1, how may I help you? Yes, I can connect you with someone who can help… Drug Rehabilitation Center Volunteer Center Rental Assistance Program Child Care Resource And Referral Food Closet

  4. Where to Call “Help! My house is on fire!” For Police, Fire, Medical emergencies, call 9-1-1 “My car was broken into.” “There’s a pothole on my street.” For non-emergency calls to public agencies, call 3-1-1 I need activities for my aging parent.” “I can’t pay my utility bill.” “I need health insurance.” For non-emergency calls for human services, call 2-1-1

  5. FCC Ruling “We find that the Information and Referral Petitioners have demonstrated sufficient public benefits to justify use of a scarce public resource and therefore assign 2-1-1 to be used for access to community information and referral services.” (2000)

  6. CPUC Ruling “The use of the 2-1-1 dialing code has the potential to provide Californians with easy access to information concerning child care services, housing assistance, physical and mental health resources, aging and hospice services, educational and other programs. Such information is not currently available through the 9-1-1 emergency code or the 3-1-1 police non-emergency code.” (2003)

  7. 2-1-1 Sacramento County VISION All Sacramento County residents will have access to current community, health, education, employment, family and disaster information 24 hours a day through a free, easy-to-remember, telephone number.

  8. 2-1-1 Sacramento County MISSION To provide high quality, cost effective information and referral services 24 hours a day, seven days a week to Sacramento’s diverse populations.

  9. 2-1-1 Sacramento County • STRATEGIES • Transition Sacramento’s current information and referral program, InfoLine Sacramento, to the 24/7, 2-1-1 system • Enhance and expand partnership with public and private sector agencies to build and sustain 2-1-1 in Sacramento • Expand 2-1-1 services to five other counties in the Sacramento region by 2010

  10. 2-1-1 Information & Referral • Comprehensive Database:current, accurate information about services organized in a way that is easily retrieved and useful • Trained information and referral specialists: Qualified staff able to assess callers’ needs and help them identify underlying life conditions that may be affecting those needs • Quality Referrals:Connections to appropriate public, non-profit and private providers for services the caller needs

  11. 2-1-1 is Accessible to All • 2-1-1 will operate 24 hours a day, 7 days a week • Trained information and referral specialists will staff the call center. Trained volunteers will provide auxiliary services. • Services will be free • Services will be accessible to non-English speakers with multilingual staff and access to 140 languages through the Language Line • Services will be accessible to deaf and disabled individuals through TTY/TTD system

  12. 2-1-1 Saves Public Dollars With 2-1-1 there is no need to develop new telephone numbers for new public programs and initiatives. Because it is adaptive in the short-term, 2-1-1 can expedite timely information for: • Events like toys for Tots, Holiday Food Baskets, and Neighborhood Clean-Up Days • Special initiatives such as flu shots, Summer Lunch Program, and Earned Income Tax Credits (EITC) • Programs like Child Health Insurance Program (CHIP), child care, mental health, housing assistance and immunization clinics

  13. 2-1-1 Assists in Disaster Response and Recovery • Central non-emergency number for the public to call during and after disasters • Up-to-date information for the public • Communication link among community-based organizations (CBOs) responding to disasters • Liaison between CBOs and public agencies charged with disaster response and recovery “We estimated that 2-1-1 got 60,000 calls that normally would have gone to 9-1-1, freeing those operators to handle emergency calls.”Lee County (Jacksonville, FL) 9-1-1 Coordinator after 2004 Florida hurricane season.

  14. 2-1-1 is a National Movement 2-1-1 serves about 164 million Americans -- over 55% of the US population. • There are 188 active 2-1-1 systems covering all or part of 38 states (including 13 states with 100% coverage) plus Washington D.C. and Puerto Rico.

  15. 2-1-1 is a National Movement 2-1-1 is a National Movement

  16. 2-1-1 California Partnership • 2-1-1 Activation Dates • Blue – 2005 • Yellow – 2006 • San Francisco and Contra Costa are live • Orange – 2007

  17. Sierra-Sacramento Valley 2-1-1 Partnership Individuals and representatives of public and private agencies interested in creating, operating and sustaining 2-1-1 information and referral services in the region.

  18. 2-1-1 Implementation in Sacramento County On March 17, 2005, the CPUC designated InfoLine Sacramento as Sacramento County’s 2-1-1 provider • Community Support: More than 15 public and private agencies supported InfoLine’s designation in the petition to the CPUC • Experience and Quality: InfoLine has been providing I&R services for over 30 years and meets national standards for provision of I&R services InfoLine’s goal is to be operational as a 2-1-1 provider by the end of 2006

  19. 2-1-1 Sacramento will serve Rancho Cordova residents InfoLine Sacramento assists more than 55,000 callers each year In 2005, InfoLine helped 2,000 Rancho Cordova residents; with more publicity, we can serve more residents InfoLine’s database can be enhanced to include more programs and services serving Rancho Cordova The link on the City of Rancho Cordova website to BeehiveSacramento.org connects your constituents with our database of more than 2,400 services

  20. 2-1-1 Sacramento a comprehensive community information resource

  21. 2-1-1 Resources • Alliance of Information and Referral Systems (national) -- airs.org and 211.org • California Alliance of Information and Referral Services -- cairs.org • Community Services Planning Council • 909 12th Street, Suite 200, Sacramento, CA 95814 • communitycouncil.org (916) 447-7063 • Nancy Findeisen, President & CEO (ext. 328) • Katrina Middleton, Vice President, Information & Planning (ext. 306) • Laurie Simon, Director, InfoLine Sacramento (916) 442-4273

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