Case Study: Cisco- Silver

1. Case Study: Cisco- Silver System Integrator from INDIA Duration – 4 Months Objective Approach • System Integrator to become Silver Partner of Cisco. • To prepare the Processes & Set operations for Silver Partnership as per Cisco guidelines • To prepare the various team heads / members to face 3rd party audit. • To set CSI model for organization . • Study the existing process for Project & Operations followed in the Organization. • Prepare the Project & Operations guide as per Cisco guidelines – PPDIOO framework. • Able to set & use Project Management principles for managing Project • Used ITIL’s way to support and manage operations. Results • Prepare the “Documented process” as per Cisco’s PPDIOO guidelines. • Set the structured way for Projects by creating Project Charter, Project plan, Communication plan, High level design, Low Level design , Change Management, Transition plan etc. • Modified existing Support Process (Service desk, Incident Mgt, Problem Mgt, Security Mgt, Service Level Mgt ) • Able to set Continual Service Improvement (CSI) model by initiating Service Improvement plan (SIP) • Able to define & put practice a number of other Processes from various function – HR , Sales , Presales, Logistics etc.. • Companywide initiative for CRM tool • Able to define Skill Matrix for a team. • Able to spread awareness of Processes within organization. Benefits to the Business • Recognition as a Silver Certified Partner in the Cisco Partner Locator in Cisco’s website. • System Integrator is eligible to participate in Cisco Channel incentive Programs, with higher economic incentives than for Premier • Access to Partner Education Connection (PEC) from Cisco. • Silver Certified Partners also enjoy access to many Cisco resources, including customer satisfaction best practices and tools, and Marketing Resources. • Set the road map for Cisco’s GOLD partner certification for a company. confidential www.cniits.com