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Settling Disputes

CLJ M. Teal. Settling Disputes. Conflict creates an important opportunity to learn about issues that are of public concern in a democracy. Conflict can provide an opportunity to learn. https://www.youtube.com/watch?v=_ZpDnXYIFjo. Methods for Solving Disputes. Negotiation is less formal

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Settling Disputes

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  1. CLJ M. Teal Settling Disputes

  2. Conflict creates an important opportunity to learn about issues that are of public concern in a democracy. • Conflict can provide an opportunity to learn. • https://www.youtube.com/watch?v=_ZpDnXYIFjo

  3. Methods for Solving Disputes • Negotiation is less formal • The process by which people involved in a dispute discuss their problem & try to reach a solution acceptable to all • Settlement • Agreement

  4. Methods for Solving Disputes • Three phases • Preparation for negotiation • Examine the issue; separate demands from what the parties really want; other viewpoints • Negotiation • Listening, understanding, asking questions; possible solutions • Post negotiation • https://www.youtube.com/watch?v=1FeM6kp9Q80

  5. Methods for Solving Disputes • Arbitration is more formal • Both parties agree to have one or more persons listen to their arguments & make decisions for them • Arbitrators are like judges • Decision is final and binding • https://www.youtube.com/watch?v=dg4yYhd_pfE

  6. Methods for Solving Disputes • Mediation • Takes place when a third person helps the disputing parties talk about their problem and settle their differences • Cannot impose decisions • Neutral party • https://www.youtube.com/watch?v=yiZpb7GPLYs

  7. Methods for Solving Disputes • Ombudspersons • A person who has the power to investigate reported complaints and help achieve fair settlements • Mediation

  8. Problems at the Mall

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