Intercultural Communication In the Global World

1. Intercultural CommunicationIn the Global World Canada, Germany, Brazil, and Japan Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

2. Table of contents • Introduction • Power Distribution • Social Framework • Non-verbal Communication • Time: Linear, Flexible, or Cyclical • Electronic Communication • Conclusion Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

3. Introduction • Why Intercultural Communication? - Workplace to classroom different communication styles are here to stay - To communicate effectively we have to learn how different cultures communicate Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

4. Communication • Communicationis the process of creating and sharing information with one another • In order to achieve effective intercultural communication we have to understand how different cultures communicate Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

5. Power Distribution • Communication styles differ by how power is distributed within an organization • There are essentially two types: hierarchical, and democratic Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

6. Hierarchical Structure • In a hierarchical structure the most power is held by the highest rankingindividual • Problem: concealment and misinterpretation of information Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

7. Democratic Structure • Where as in a democratic structure, power distribution is uniformed among the individuals • Problem: confusion in the organization Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

8. Social Framework • Social Framework is based on the amount of information that is implied versus stated directly in a communication message Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

9. Social Framework • Understanding the differences between a high-context culture and a low-context culture is essential to accurately decoding the message Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

10. Short Skit Mrs. Yamada & Miss Smith Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

11. High-Context Cultures • In high-context cultures, the meanings of the messages are found in the situation and in the relationships of the communicators or are internalized in the communicator’s beliefs, values, and norms Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

12. High-Context Cultures • Brazil: - Focuses on personal relationship - “Maybe” or “I’ll try” = “No” - Land of paradox • Japan: - Polite - Indirect, subtle nature of interpersonal communication - What is not said > what is said Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

13. Low-Context Cultures • In low-context cultures, less emphasis is placed on the context. Instead they rely on explicit verbal messages. Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

14. Low-Context Cultures • Canada: - rely on: memoranda announcements position papers • Germany: - focus on personal achievement - truth & directness are important Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

15. Social Framework Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

16. Non-verbal Communication • Communication specialists estimate that mostof our communication is nonverbal and takes place through our behavior. • Nonverbal cues serve as the markers of ones’ identities. Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

17. Non-verbal Communication • European and Americans have different interpretation of silence. • The way people dress, the accent pattern, and the nonverbal way of gesturing, all deliver messagesto others Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

18. Non-verbal Communication Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

19. Non-verbal Communication Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

20. Time • Cultures perception of time can alter the message being communicated • There are three categories of time: Linear, Flexible, or Cyclical Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

21. Linear Time • In a culture that uses linear time, tasks are sequential • View time as a precious commodity to be used, not wasted Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

22. Linear Time • Examples of flexible time cultures include most West European , and North American cultures Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

23. Flexible Time • Cultures that view time as flexible value relationshipsover schedules • Time can be manipulated or stretched Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

24. Flexible Time • Examples of flexible time cultures include most South American, South European, and Middle Asian cultures Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

25. Cyclical Time • In cyclical time cultures, time manages life and humans must adjust to time • People must live in harmony with nature and subscribe to the cyclical patterns of life Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

26. Cyclical Time • Examples of cyclical time cultures include most Asian, African, and Native American cultures Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

27. Time Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

28. Electronic Communication • The past decade has brought many advances in technology. These advances are affecting the way cultures communicate and do business Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

29. Electronic Communication • Electronic communication is very commonin Japan • Germany also relies heavilyon electronic communication Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

30. Electronic Communication • However, Brazil is an oral culture • Face-to-face, oral communication is preferred over electronic communication in Brazil Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

31. Electronic Communication Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

32. Conclusion Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim

33. ANY COMMENTS/ QUESTIONS? Presenting by Ryan Han, Gillian Epp, Sarah Lee, and Marsha Hasjim