1. INTERCULTURAL COMMUNICATION BUSSINESS PROTOCOL & ETIQUETTE Kenan BAŞARAN

2. WHY STUDY INTERCULTURAL COMMUNICATION? • CURIOSITY about CULTURES • EMPHATY towards its PEOPLE Kenan BAŞARAN

3. REVISION CULTURE IS THE FULL RANGE OF SHARED & LEARNED HUMAN BEHAVIOUR PATTERNS. BELIEFS , VALUES & NORMS IT IS NOT A GENETIC TRAIT IT IS DYNAMIC & PERVASIVE Kenan BAŞARAN

4. CULTURE SHOCK STAGES: • HONEYMOON • HORROR • HUMOR • HOME HOW TO FIGHT: • DEVELOP A HOBBY, PHYSICAL ACTIVITY • CONTACT WITH YOUR ETHNIC GROUP • LEARN THE LANGUAGE Kenan BAŞARAN

5. HOSTING: BRIEF & HELPFUL TIPS • BUSINESS PROTOCOL • GREETINGS • APPOINTMENTS • GIFT-GIVING • CONVERSATIONAL TABOOS Kenan BAŞARAN

6. GREETINGS WHEN YOU MEET SOMEONE FIRST TIME EVER or FIRST TIME THAT DAY: • HANDSHAKE • BOW • KISS • HUG • FIRST NAME FORMAL / INFORMAL / HIERARCHAL SETTING Kenan BAŞARAN

7. GREETINGS • JAPAN: THE BOW IS CUSTOMARY. WEAK OR LIMP HANDSHAKE (WESTERN INFLUENCE) NO FIRST NAMES, BUSINESS CARDS RIGHT AFTER BOW, TREAT THEM AS GIFTS • INDIA: NAMASTE. NO HANDSHAKE WITH OPPOSITE SEX. TITLES HIGHLY VALUED. NO FIRST NAMES, SO USE MR, MRS. • SAUDI ARABIA: GREETINGS ARE EXPRESSIVE WITH MANY HANDSHAKES AND OFTEN KISSES AND HUGS (AMONG SAME SEX). TITLES ARE IMPORTANT AND USED • CHINA: NOD OR SLIGHTLY BOW. TITLES WIDELY USED. APPLAUSE GIVEN WHEN MET BY GROUPS. BUSINESS CARD BOTH ENGLISH AND CHINESE HANDED WITH BOTH HANDS. Kenan BAŞARAN

8. BUSSINESS PROTOCOL APPOINTMENTS • WALK-IN / SHOWING UP • PHONE CALL • INTERMEDIARY / CONNECTION • LATIN AMERICA: BY MAIL OR PHONE ONE MONTH IN ADVANCE, FOLLOW UP A WEEK BEFORE OR THROUGH A ‘CONNECTION’ • SAUDI ARABIA: THROUGH A SPONSOR • JAPAN: THROUGH A CONNECTION OR A PERSONAL CALL Kenan BAŞARAN

9. APPOINTMENTS • CERTAIN DATES SHOULD BE AVOIDED IN THE CULTURE USA: PUBLIC HOLIDAYS & WEEKENDS CHINA: NEW YEAR LASTS TWO WEEKS LATIN AMERICA: DURING CARNIVALS ISLAMIC COUNTRIES: FRIDAYS, ONE MONTH LONG FAST OF RAMADAN JAPAN: A WEEK LONG NEW YEAR, GOLDEN WEEK (APRIL 29-MAY 54), OBON (MID-AUGUST) ISRAEL: SATURDAY Kenan BAŞARAN

10. GIFT GIVING A STANDARD PROTOCOL IN MANY CULTURES USA: SEE GIFTS AS A TYPE OF BRIBERY. MUST BE 25 USD or LESS SINGAPORE: RESTRICTED BY ASIAN STANDARDS. & PRIDE ITSELF ON BEING CORRUPTION FREE. SOUVENIRS & SMALL GIFTS ARE EXCHANGED JAPAN: COMMON PRACTICE. MAY BE EXPENSIVE. CEREMONY & WRAPPING IS MORE IMPORTANT THAN THE CONTENT. NOT OPENED IN PUBLIC. ARABIC COUNTRIES: HOSPITALITY IS LEGENDARY. IMPOLITE TO REFUSE A GIFT. Kenan BAŞARAN

11. CONVERSATIONAL TABOOS • CONVERSATIONAL SKILLS : 6 MAGIC QUESTIONS • 5 x Wh.. & 1 x H.. • RELIGION • SHOULD BE AVOID UNLESS YOUR GUEST RAISES IT • POLITICS • BETTER TO DISCUSS WORD EVENTS, FOREIGN POLICY • HIGHLY PERSONAL QUESTIONS • WHAT DO YOU DO? U.S. v. U.K. • SAYING ‘NO’ • AVOID A FLAT “NO” KenanBASARAN

12. ETIQUETTE HOSTING IS A NECESSARY BUSINESS SKILL. IT REQUIRES RESPECT, AWARENESS, PATIENCE AND ETIQUETTE. ‘LEARNING TO YAWN WIYH YOUR MOUTH CLOSED’. • BUSINESS IS RISKED OR LOST IN THE ABSENCE OR INSUFFICIENT ATTENTION TO THEM. • TV PROGRAM ‘ YEMEKTEYİZ’ ( WE’RE AT LUNCH’) • FRENCH ARE UNIQUE IN HAVING ETIQUETTE. Kenan BAŞARAN

13. SEVEN SKILLS OF AN EFFECTIVE MANAGER • RESPECT • TOLARATING AMBIGUTY • RELATING TO PEOPLE • BEING NON-JUDGEMENTAL • PERSONALIZING ONE’S OBSERVATION • EMPATHY • PERSISTENCE Kenan BAŞARAN

14. THANKS FOR LISTENING Kenan BAŞARAN