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INTERCULTURAL COMMUNICATION

INTERCULTURAL COMMUNICATION. “…one of the world’s most significant problems: intercultural relations…” Edward T. Hall. OUTLINE OF TODAY’S LECTURE. 1. The Nature of Intercultural Communication 2. Dominant Cultural Orientations 3. Domains of Cultural Differences

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INTERCULTURAL COMMUNICATION

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  1. INTERCULTURAL COMMUNICATION “…one of the world’s most significant problems: intercultural relations…” Edward T. Hall

  2. OUTLINE OF TODAY’S LECTURE 1. The Nature of Intercultural Communication 2. Dominant Cultural Orientations 3. Domains of Cultural Differences 4. Steps Towards Effective Communication

  3. PART ITHE NATURE OF INTERCULTURAL COMMUNICATION

  4. DEFINITION Intercultural communication is: communication between at least two people from different cultures.

  5. WHY STUDYINTERCULTURAL COMMUNICATION? • Increasing interaction between people due to globalization • Increasing diversity in workplaces • Increasing need to develop caring, responsible and ethical business leaders

  6. DEFINITION OF CULTURE What is ‘culture’ in interculturalcommunication?

  7. FUNDAMENTAL CHARACTERISTICS OF CULTURE

  8. INTERCULTURAL DOMAINS • National cultures • Social groups • Ethnic groups • Genders • Age or generational groups (and more…)

  9. IMPLICATIONS • If intercultural communication is communication between at least two people from different cultures… • ALL communication between people is essentially intercultural. • Different types of cultures shape communication. • Caring, responsible and ethical business leaders must be effective intercultural communicators.

  10. PART IIDOMINANT CULTURAL ORIENTATIONS

  11. CULTURAL ORIENTATIONS • How contexting affects communication

  12. CULTURAL ORIENTATIONS • How face-saving affects communication

  13. CULTURAL ORIENTATIONS • How the individual is viewed in relation to the group

  14. CULTURAL ORIENTATIONS • How time is perceived

  15. CULTURAL ORIENTATIONS • How power is distributed

  16. CULTURAL ORIENTATIONS • How decisions are made

  17. CULTURAL ORIENTATIONS Reminder: cultural orientations are NOT dichotomies; they are tendencies.

  18. PART IIIDOMAINS OF CULTURAL DIFFERENCES

  19. DOMAINS: Verbal • Choice of words • Organization of messages

  20. DOMAINS: Non-verbal • Touch • Tone, volume and speed • Turn-taking and silence • Body language • Eye contact • Laughter

  21. PART IV STEP TOWARDS EFFECTIVE COMMUNICATION

  22. STEPS TOWARDS EFFECTIVE COMMUNICATION • Develop a sense of cultural awareness • Do not be ethnocentric • Listen genuinely when others speak

  23. STEPS TOWARDS EFFECTIVE COMMUNICATION • Do not lapse into your own language while in the presence of others who do not speak it • Take responsibility for the communication (e.g., if miscommunication happens, it is not always the other person’s fault) • DO NOT STEREOTYPE

  24. Intercultural communication: • respects people as part of a group and as • individuals. • is not about interaction between national cultures • only. CONCLUSION

  25. Intercultural competence: • helps you deliver your messages clearly, • appropriately and persuasively. • enables you, as a business leader, to contribute to • a just and equitable world. CONCLUSION

  26. THANK YOU! Q & A

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