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Answering the Call for Help Handling the Suicidal Caller

Answering the Call for Help Handling the Suicidal Caller. Presented by: Mesa Police Public Safety Communications Training . Objectives:. Understand facts & myths about suicides State at least 3 causes of suicidal behavior Understand gender disparities

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Answering the Call for Help Handling the Suicidal Caller

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  1. Answering the Call for HelpHandling the Suicidal Caller Presented by: Mesa Police Public Safety Communications Training

  2. Objectives: • Understand facts & myths about suicides • State at least 3 causes of suicidal behavior • Understand gender disparities • State at least 4 active listening techniques

  3. Definition Suicide : A desperate attempt to escape suffering that has become unbearable. The process of purposely ending one's own life. .

  4. Suicide: A Major Health Problem

  5. Suicide is:

  6. Effects of Suicide

  7. Myths

  8. More Myths

  9. Gender Disparities

  10. Gender Disparities - Female

  11. Racial & Ethnic Disparities

  12. Causes of Suicidal Behavior

  13. Motivators

  14. Types of Suicide

  15. Other Types of Suicide

  16. Methods: 2002-2006

  17. Talking to the Suicidal Caller

  18. What the Calltaker Should Do

  19. What the Calltaker Should Do • Ask direct questions • Start medical aid if needed • Don’t lie • Don’t guess (make assumptions) • Take the caller seriously • Don’t promise anything • Be open & receptive • Don’t jump to conclusions • Treat people with respect

  20. Use:

  21. Use: Active Listening Techniques

  22. By listening, being sympathetic, non-judgmental, patient, calm and accepting you increase your chances of obtaining the information you need to help the caller, ensure the safety of our field units and make your job easier.

  23. Resources • www.cdc.gov(Centers for Disease Control & Prevention) • www.nimn.nih.gov(National Institute for Mental Health) • www.suicide.org • www.medicinenet.com • www.metanoia.org • APCO (The Association of Public Safety Communications Officials)

  24. Questions?

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