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TELEPHONE REVENUE COLLECTION

This document outlines the procedure for collecting telephone bills on behalf of BSNL/MTNL, where post offices earn a commission of Rs. 5/- per bill collected. The process involves customers presenting their telephone bills with cash, while the Branch Postmaster (BPM) verifies, collects the payment, and issues a manual receipt (ENG-9) in triplicate. One copy goes to the customer, the second to the Account Officer (AO), and the third stays as office documentation. The BPM also prepares and shares a collection list (TRC ACE-104) with the AO, ensuring accurate record-keeping.

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TELEPHONE REVENUE COLLECTION

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  1. TELEPHONE REVENUE COLLECTION Collection of Telephone bills on behalf of BSNL/MTNL Post Office gets Rs. 5/- as commission for one bill Customer tenders telephone bill along with cash BPM checks & collects money & issues receipt manually ENG-9 journal (Triplicate) one to customer, second copy to AO and third copy is the office copy BPM prepares list of TRC collection ACE 104 and send a copy to AO along with copy of receipt and Telephone bills

  2. Demo of ENG-9 receipt

  3. Exercise 3.7

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