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Join our roundtable discussion focusing on essential employee safety issues at R. Southwest Gas Corporation. We will delve into critical topics such as personal protection equipment, unsafe appliance access, ladder safety, and performing best practices during investigations—both inside and outside. Additional focus will be on leak detection methods (including electronic tools), service levels for different appliance issues, and quality control measures. Participants will discuss and share strategies to improve overall safety and service effectiveness in the gas industry.
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R Southwest Gas Corporation WRGC Customer Service Roundtable Discussion
Employee Safety Issues • Personal Protection Equipment/Uniforms • Unsafe appliance access • Ladders • Attics • Roofs • Best Practices • Other
Leak Detection Equipment • Types used • Search • confirmation • How it is used • Inside investigation • Outside investigation • Carbon Monoxide • Do you respond? • If so to what extent? • If not, who does? • Other
Meters/Regulators • Sources of ignition within proximity of meter/regulator • Utility wall concept • Meters • Replacement programs • performance issues • Regulator performance issues • Chattering/Noisy • Other
Leak Detection • Gas leaks are detected by using one or more of the following methods: • Senses: seeing, hearing, smelling • Soap bubble test • Meter clock/drop test • Pressure tests • Approved electronic leakage detection equipment • Confirmation instruments • Search instruments
Service Levels • To what extent • Light appliances and check for proper operation • Service appliances • Identify code violations • Soft off program • Benefits • Pitfalls • Typical wait time for service • do specific order types take precedence • Service charges • types • Other
Illegal Usage/Energy diversion • Problems identified • Actions taken • Special locks used • Best practices • Other
Quality Control • Types • Field rides • Follow up after technician • Frequency • Other
