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Consumers & intermodal transport Standards requirements

Consumers & intermodal transport Standards requirements. Introduction. Adam Balfour, HFS Representative for ANEC/DELTAcenter European association for representing consumers in standardisation Norwegian centre for accessibility Contact details: Human Factors Solutions, Norway.

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Consumers & intermodal transport Standards requirements

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  1. Consumers & intermodal transport Standards requirements

  2. Introduction Adam Balfour, HFS Representative for ANEC/DELTAcenter European association for representing consumers in standardisation Norwegian centre for accessibility Contact details: Human Factors Solutions, Norway

  3. Workplan 1. Identify problem areas - freight / passengers 2. Confirm existing standards 3. Identify standardisation gap 4. Identify telematic standards - new / modified 5. Allocate work to exsisting / new bodies 6. Develop new / modify telematic standards

  4. Travel option -definitions Telematics standards

  5. Different users - definitions

  6. Scenario analysis Steps Problems Solutions Standards 1 2 3 4 5 6

  7. Scenario analysis desirable necessary Users Physical access Journey info. Services Parking … … . Ticketing … . Help … Blind Speech Illiterate Wheelc. … …

  8. Problems / Scope Problem Leading line BS - exists coding not european ISO CD 11550, ISO DIS 11549 …. Scope Based on BS expand/extend coding to include other languages . . ….

  9. Problems / Scope Problem How to get information in desired language Scope Standard for language options ….. EN 1332-4 - Coding of user requirements … Expand/extend/develop standards language. . .

  10. Problems / Scope Problem Measuring and providing information on accessibility of intermodal transport Scope Criteria for accessibility - different groups of users Metrics Standard for information on accessibility

  11. Thank you for your attention!

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