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Consumers & intermodal transport Standards requirements

This report addresses the critical need for standardization in intermodal transport to enhance accessibility for all users, including those with disabilities. Led by Adam Balfour of Human Factors Solutions for ANEC, the workplan identifies key problem areas, confirms existing standards, and highlights gaps in telematics standards. The document outlines steps for developing new standards while considering different user needs and languages. The ultimate goal is to ensure equitable access to information and services, promoting inclusivity across diverse populations in Europe.

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Consumers & intermodal transport Standards requirements

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  1. Consumers & intermodal transport Standards requirements

  2. Introduction Adam Balfour, HFS Representative for ANEC/DELTAcenter European association for representing consumers in standardisation Norwegian centre for accessibility Contact details: Human Factors Solutions, Norway

  3. Workplan 1. Identify problem areas - freight / passengers 2. Confirm existing standards 3. Identify standardisation gap 4. Identify telematic standards - new / modified 5. Allocate work to exsisting / new bodies 6. Develop new / modify telematic standards

  4. Travel option -definitions Telematics standards

  5. Different users - definitions

  6. Scenario analysis Steps Problems Solutions Standards 1 2 3 4 5 6

  7. Scenario analysis desirable necessary Users Physical access Journey info. Services Parking … … . Ticketing … . Help … Blind Speech Illiterate Wheelc. … …

  8. Problems / Scope Problem Leading line BS - exists coding not european ISO CD 11550, ISO DIS 11549 …. Scope Based on BS expand/extend coding to include other languages . . ….

  9. Problems / Scope Problem How to get information in desired language Scope Standard for language options ….. EN 1332-4 - Coding of user requirements … Expand/extend/develop standards language. . .

  10. Problems / Scope Problem Measuring and providing information on accessibility of intermodal transport Scope Criteria for accessibility - different groups of users Metrics Standard for information on accessibility

  11. Thank you for your attention!

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