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Appointment Setting

Appointment Setting

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Appointment Setting

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  1. Appointment Setting Launching August 2011 We’re right behind business

  2. CONTENTS • Partnership with Eyenus Business Solutions & Optus Business • How will we develop this partnership? • Introducing the new partnership between Eyenus and XXXXXXXX?? • What does this mean for Optus & Eyenus? • What we Require?

  3. Scope of Work and Service Agreement? Campaign Activity : Lead Generation Commencement Date : TBA Campaign Markets : Small / Medium / Large Business Key Contacts : Decision Makers: Owners, Directors, Managers Campaign Duration : TBA Any Outsourcing group should have call recording functionality and is able to confirm the validity of appointments and forward the call recordings to Eyenus and Optus each time they make an appointment.

  4. Minimum Eligibility Criteria? Minimum Connections : 6 (Combination of Mobiles and Fixed lines) Maximum Contract Length : 3 Months Valid Connections : Mobiles and Landlines (Excluding Optus Landlines) Necessary Information : Contact Name Email Address Phone Number Address/Post Code Appointment Date & Time

  5. Quality Analysis Methodology Uploading the Recordings along with the Appointments on the Leads Portal. (Appointments will be considered void if recordings are not provided.) CALL BARGING All Centers should have a call barging facility so that random calls could be barged for improving the quality.

  6. TRAINING (STEPS) STEP 1-: Basic Overview STEP 2-: Process Overview STEP 3-: Process Training STEP 4-: CRM Training STEP 5-: Product Training STEP 6-: Rebuttals.

  7. TRAINING MATERIALS YOU WILL BE PROVIDED WITH-: Scripts Plan Brochures (Detailed) Flyers Rebuttal Scripts E-Files (.PDF)

  8. TRAINING METHODOLOGY Training will be provided through WEBINAR wherein a seprate login ID will be provided to you so that new recruitees can be trained from time to time. FREQUENCY Once every Month training will be provided to the centers, periodical e-mails will be sent everyday with all the new plans and plan change details. We will also come down and track your progress once every 3 Months.

  9. REMEMBER Eyenus does not charge any Royalty or recurring charges, this is strictly an Eyenus Process. You will sign the agreement with Eyenus Pty and will be paid by Eyenus directly to your nominated bank account. Bank Charges will be Deducted.

  10. Area? At the proximity of 40 KMS of: SYDNEYMELNOURNE ADELAIDE PERTH BRISBANE ANY APPOINTMENTS OUTSIDE THESE AREAS WILL BE CONSIDERED VOID

  11. SCRIPT Hi ______ , my name is ABC and I am calling on behalf of Optus. Can I speak with the person in charge of the telephone accounts? At Optus, we are providing a complete business solution for your Internet, Telephone and Mobile Phones wherein we can reduce your monthly telephone and internet bills by 20-30%. For example: how much do you spend for your Landline Bills? Optus can provide you with unlimited calling option only at $69/Month. We can make an arrangement for one of our Business Consultant to visit your office for an obligation free meeting and provide you with the best solution that suits your business depending on your requirement. So, what would be the best suitable time for you for one of our Business Consultant to come down? *(Please re-confirm the date, time and address with the customer always) Well __________ it’s been a pleasure speaking with you, thank you for your time, and we look forward to meeting you tomorrow at ___ pm. Have a nice day……….BYE

  12. SCRIPT Hi ______ , my name is ABC and I am calling on behalf of Optus. Can I speak with the person in charge of the telephone accounts? At Optus, we are providing a complete business solution for your Internet, Telephone and Mobile Phones wherein we can reduce your monthly telephone and internet bills by 20-30%. For example: how much do you spend for your Landline Bills? Optus can provide you with unlimited calling option only at $69/Month. We can make an arrangement for one of our Business Consultant to visit your office for an obligation free meeting and provide you with the best solution that suits your business depending on your requirement. So, what would be the best suitable time for you for one of our Business Consultant to come down? *(Please re-confirm the date, time and address with the customer always) Well __________ it’s been a pleasure speaking with you, thank you for your time, and we look forward to meeting you tomorrow at ___ pm. Have a nice day……….BYE

  13. Optus Business • Established in 1992, Optus was born as a “challenger” brand. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. In 2001 SingTel became the parent company of Optus, paving the way to become a strong and strategic telecommunications player within the Asia-Pacific region. • As part of the SingTel group, Optus is a leader in mobile services to Asia-Pacific with 351,000,000 mobile customers in Asia Pacific. More than 8.7 million Australian mobile customers as of June 2010. Optus annual revenue (09/10) is $A 8.949 billion with 10,000 employees in Australia.

  14. Optus Business • Optus invests over A$1 billion annually in improving Australia’s telecommunications networks, products and services. Optus is the only Australian carrier that owns and operates its own satellite services. The new D3 satellite launched in August 2009, with 30% more capacity than any of Optus existing satellites. • The Optus Business division is dedicated to government and businesses with 200 or more employees. Together with their wholly owned subsidiary Alphawest, Optus specialise in providing converged communication solutions to meet the needs of business. The 1,300 Optus Business staff are committed to putting Optus customers at the centre of everything they do.

  15. Optus Business Products ‘yes’ Customer Out-take OPTUS LOOKS OUT FOR ME Products FIXED LINES BROADBAND MOBILES BUNDLE PLANS Because we are… The Customer Champion Brand Essence We will be the… Telecommunications company that leads Australia in Customer Experience Brand Vision We believe in… Customer Focus, Challenger Spirit, Integrity, Personal Excellence, Teamwork Brand Values

  16. FIXED LINE: HOME BUSINESS SAVER

  17. FIXED LINE COMPETITON

  18. BROADBAND: Naked DSL

  19. BROADBAND COMPETITION

  20. Mobile: Business Complete Advantage

  21. Mobile: Business Timeless

  22. Mobile: Competition

  23. Mobile: Competition

  24. Mobile: Competitors Plan Details

  25. BUNDLE: Internet and Fixed Line