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Strong Enough to Care Enough

Strong Enough to Care Enough. Linda Matzigkeit, Chief Administrative Officer Children’s Healthcare of Atlanta. What we’ll cover today . Our journey toward a people-focused culture The role of internal marketing and communications Our ever-evolving quest to be innovative. Who We Are Today

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Strong Enough to Care Enough

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  1. Strong Enough to Care Enough

    Linda Matzigkeit, Chief Administrative Officer Children’s Healthcare of Atlanta
  2. What we’ll cover today Our journey toward a people-focused culture The role of internal marketing and communications Our ever-evolving quest to be innovative
  3. Who We Are Today 3 Hospitals - Egleston - Hughes Spalding - Scottish Rite 529 licensed beds 20 neighborhood locations 1,700 physicians on medical staff More than 8,200 employees Academic affiliations with Emory, Georgia Tech, and Morehouse More than 850,000 patient visits last year, from all 159 counties in Georgia 3
  4. Mission, Vision & Values To make kids better today and healthier tomorrow Best Care … Healthier Kids Mission Vision Values Care about People Passionate about Kids Dedicated to Better
  5. Strong Enough to Care Enough
  6. Where we’ve come from Our journey toward a people-focused culture
  7. Question we get asked the most… How do you get on Fortune’s list of 100 Best Companies to Work For?
  8. Question we get asked the most… How do you get on Fortune’s list of 100 Best Companies to Work For? Question to really ask… How do you build an organization that people would choose to work at over any other?
  9. Not Enough Talent + No Plan = Concern Our Starting Point: 2002
  10. Our Starting Point: 2002 Metrics Retention System 83% RN 85% Vacancy System 5% RN 7%
  11. The Ten-Year Journey Refinement & Listening 2009 – 2012 Execution & Innovation 2006 – 2008 Alignment & Execution 2004 – 2005 Build Infrastructure 2002 – 2003
  12. Our Goals 1Align the employees’ and the organization’s needs 2 Deliver a relevant Employee Value Proposition 3 Develop a People Strategy
  13. Build Infrastructure & Clarify Employee Value Proposition 2002 – 2003
  14. Alignment & Execution 2004 – 2005 Leadership People Program Alignment
  15. Internal Marketing and Communications
  16. Internal Marketing and Communications Employee Experience
  17. Listening to our patients and families
  18. Internal Marketing and Communications
  19. Execution & Innovation 2006 – 2008 Working Mothers Strong Enough To Care Enough First YearNursing Experience
  20. Refinement & Listening 2009 – 2012 Financials “People First” Vision Possible
  21. Strong4Life: Focusing on Our People
  22. Mission: Slimpossible
  23. Strong4Life: Focusing on Our People
  24. Metrics that matter Retention System RN Vacancy System RN 2013 YTD 92% 94% 3% 3% 2002 83% 85% 5% 7%
  25. Take the time to CELEBRATE
  26. Leadership Take time to CELEBRATE!
  27. Recognized as Employer of Choice
  28. The Journey Continues Continued improvement 2013 – forward

  29. Thank You!

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