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USAF FIRST SERGEANT ACADEMY. COUNSELING Ref: AFI 36-2907. People are our business. OVERVIEW. Goal of Counseling Counseling Functions Counseling Approaches Counseling Techniques. People are our business. GOAL OF COUNSELING.
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USAF FIRST SERGEANT ACADEMY COUNSELING Ref: AFI 36-2907 People are our business
OVERVIEW • Goal of Counseling • Counseling Functions • Counseling Approaches • Counseling Techniques People are our business
GOAL OF COUNSELING To develop self-directed, self-disciplined, productive workers People are our business
COUNSELING FUNCTIONS • Advice • Reassurance • Communication • Emotional Release • Clarified Thinking • Reorientation People are our business
COUNSELING APPROACHES • Directive • Non-directive • Cooperative People are our business
COUNSELING TECHNIQUES • Prepare • Begin • Conduct • During • End • Evaluate • Follow-up People are our business
COUNSELING TECHNIQUES • Prepare for the session • Define the problem • Determine the purpose • Research background information • Determine proper environment People are our business
COUNSELING TECHNIQUES • Beginning the session • Establish communication direction (rapport) • Define the problem if need be People are our business
COUNSELING TECHNIQUES • Conducting the session • Ask open-ended questions • Don’t over talk the person • Acceptance of feelings People are our business
COUNSELING TECHNIQUES • During the session • Silences • Reflecting feelings • Counselor controls the session • Delivering bad news People are our business
COUNSELING TECHNIQUES • Ending the session • Who should summarize? • Who concludes the session? People are our business
COUNSELING TECHNIQUES • Evaluating the session • Who? • Why? People are our business
COUNSELING TECHNIQUES • Follow-up (ALWAYS) • Shows concern for both people and the mission People are our business
SUMMARY • Goal of Counseling • Counseling Functions • Counseling Approaches • Counseling Techniques People are our business