by Fe Angela M. Verzosa Head, NCCA-NCLIS

1. Understanding Library Leadership by Fe Angela M. Verzosa Head, NCCA-NCLIS

2. Overview • How members of the external environment view the effectiveness of the individual library leaders • What changes in the organizational domain of the library relate to the effectiveness ratings of the library leader • What activities effective library leaders perform in their relations with the library’s external environment 24 March 2003 Fe Angela M. Verzosa

3. Definition of Management “the exercise of responsibility for the effective use of the human, financial and other resources available to meet an organization’s objectives.” 24 March 2003 Fe Angela M. Verzosa

4. Definition of Leadership “We are unable to define leadership, but we seem to know it when we see it..” Henry Mintzberg, 1982 24 March 2003 Fe Angela M. Verzosa

5. Books or CDs I am competent! I am great! Ingredients of anEffective Manager Self-knowledge Leadership Time management Effective Communication Public Relations Vision 24 March 2003 Fe Angela M. Verzosa

6. Leadership • One dimension of the manager’s work, the exercise of social influence by infusing the organization with purpose and direction • in order to achieve its goals 24 March 2003 Fe Angela M. Verzosa

7. Library leadership implies... • Library Director seeks to influence members of the parent organization to provide resources • to support expansion plans • to accept the goals of the library as valid and thus deserving of support 24 March 2003 Fe Angela M. Verzosa

8. 3 dimensions used to measure library leadership Leader activity Reputational effectiveness Management of organizational change 24 March 2003 Fe Angela M. Verzosa

9. Leader qualities measured in terms of activity categories • Managerial role activities • professional activities and • involvement • membership on community • committees • strategies for influencing the • environment 24 March 2003 Fe Angela M. Verzosa

10. Six managerial activities • supervisor • Liaison • environment monitor • spokesperson • entrepreneur • resource allocator

11. Supervisor Role • directing the work of subordinates • integrating subordinates’ goals with library’s goals and objectives • allocating human resources to tasks • evaluating subordinate job performance • resolving conflicts between subordinates • providing new staff with training 24 March 2003 Fe Angela M. Verzosa

12. Liaison Role • attending social functions for contacts • attending conferences and meetings • representing the library at formal / social functions • staying attuned to informal communication networks • developing contacts with people outside 24 March 2003 Fe Angela M. Verzosa

13. Environment Monitor Role • initiating new ideas for services and operations • keeping up with professional trends/changes • keeping up with technological developments • scanning the environment for new opportunities to improve services/operations • gathering information about users • touring facilities to observe • reading reports of other units / offices 24 March 2003 Fe Angela M. Verzosa

14. Entrepreneur Role • planning and implementing changes in the library • initiating controlled change in the library • solving problems by instituting needed changes in the library 24 March 2003 Fe Angela M. Verzosa

15. Spokesperson Role • serving as an expert or advising people outside the library • keeping others informed of the library’s plans and programs • answering letters or inquiries on behalf of the library • serving on committees, representing the library 24 March 2003 Fe Angela M. Verzosa

16. Resource Allocator Role • distributing budgeted resources • preventing the loss of human or capital resources • deciding which programs to provide resources to • allocating equipment or materials • obtaining adequate resources to administer library programs and build collections 24 March 2003 Fe Angela M. Verzosa

17. Changes in the organizational domain Changes in physical facilities Introduction of major automation Introduction of revenue-generating activities 24 March 2003 Fe Angela M. Verzosa

18. Changes in the organizational domain Changes in relationships with other community entities Internal organizational changes 24 March 2003 Fe Angela M. Verzosa

19. Reputational effectiveness • results from leader activities • affected by the feedback that the external environment receives from the user environment 24 March 2003 Fe Angela M. Verzosa

20. Years in managerial positions Libraries worked in Active involvement in continuing education Professional journals scanned / read Papers published / presented Association memberships University / school assignments Reputational effectiveness and professional involvement 24 March 2003 Fe Angela M. Verzosa

21. Key Leadership Types Dimension Energizer Sustainer Politician Retiree Reputational effectiveness High High High Low Organizational change High Low Low Low High High Leader activity Low Low

22. Profile: Energizer • enjoys a high reputation • dynamic as : • spokesperson • entrepreneur • resource allocator • supervisor • career development is rapid • low on professional involvement 24 March 2003 Fe Angela M. Verzosa

23. Profile: Sustainer • enjoys a high reputation • dynamic as : • liaison • entrepreneur • resource allocator • supervisor • cautious in introducing changes in organization • focused on providing stable & comfortable leadership 24 March 2003 Fe Angela M. Verzosa

24. Profile: Politician • enjoys a high visibility & therefore reputation • dynamic only as entrepreneur • active in professional and community involvement • slow in introducing changes 24 March 2003 Fe Angela M. Verzosa

25. Profile:Retiree • engages in limited leader activities • held in low esteem by colleagues • dynamic as resource allocator • experiences little changes • very high on professional involvement 24 March 2003 Fe Angela M. Verzosa

26. Understanding library leadership Innovation is a cyclical phenomenon. Periods of high innovation are followed by periods of sustained implementation and consolidation. Alternating cyclical behaviors may find some relevance in an organization’s life. Thus low-change Sustainers and Politicians have a crucial role as the ideal Energizer. 24 March 2003 Fe Angela M. Verzosa

27. Summary What activities library leaders perform in their relations with the library’s environment to be effective How the effectiveness of the individual library leaders are perceived by members of the external environment What changes in the organizational domain of the library relate to the effectiveness ratings of the library leader