BSP Auto Refund

1. BSP Auto Refund

2. General Conditions Amadeus BSP Auto Refund • The Office ID is authorized to access refund. • Both Paper Ticket and E-ticket are allowed. • The ticket is refundable. • Only totally unused ticket is allowed. • BSP ticket number must be registered for refund on a BSP Office ID. • After register a refund calculation form, you have to fill in the auto refund form and attach with sales report to BSP.

3. You can consult the online help Page by entering the following GG AMA TH RFD

4. Amadeus BSP Auto Refund BSP E-Ticket 1 Declare Refund (Processing in Amadeus page) • TWD /TKT follow by ticket number example : TWD/TKT125-5996215252 • Declare Refund with entry TWREF • Print E-Ticket record for reference (See the following pages for an example)

5. System display E-ticket record Be sure that E-ticket status must be only “O”or”A”. Check restriction of that ticket.

6. To declare refund use an entry: TWREF System will response

7. Create a Refund Calculation Form (Process in Royal System) Use the following entry for entering to Royal System • 1TG// (See the following pages for an example)

8. System will response after you enter 1TG//

9. Create a Refund Calculation Form 2.1 Display refund calculation form 2.2 Fill in refund calculation form

10. 2.1 To display refund calculation form use an entry : *TC follow by ticket number Example : *TC1255996215252 System will display refund calculation form

11. 2.2 Fill all informations For E-Ticket some in formations will auto input after you declared refund (TWREF) to see more you need to move down (MD)

12. For net fare refund. You have to fill in as below: Net amount Commission Cancellation Fee

13. Unused tax Refund coupon

14. Input net fare: CFSNA30000 Input commission: CFOAAM500 Input cancellation fee: CFXFA1000

15. Input unused tax: CFUTA5140YQ/270YQ/700TS/2725GB/975UB

16. Input Refund Coupon : CFRCAT1/12

17. System will response After you complete all,you have to end transaction use an entry : CFTC

18. For Normal Fare Input commission rate : CFCRA7 Input Cancellation Fee : CFXFA1000

19. Input Unused Tax: CFUTA5140YQ/270YQ/700TS/2725GB/975UB Input Refund Coupon: CFRCAT1/12

20. To complete and save refund form end transaction by enter: CFTC

21. BSP Paper Ticket • Declare Refund • (Process in Royal System) • Register Document CFDNAfollow by ticket number example single ticket CFDNA21726398454902 conjunction ticket CFDNA2172639843992-4003

22. Refund Calculation Form creation for Paper Ticket Ticket number Transaction code Process in Royal System (1TG//) Register Document Number : CFDNA2172639845490 2 For Conjunction Ticket : CFDNA2172639845399 2-400 3 Check digit Check digit 1st Ticket number Check digit 2nd Ticket no. Last 3 digit no for second ticket Transaction code First Ticket Number

23. Check digit Ticket number Transaction code

24. System must response “ALL PROCESSED” after enter

25. Create a refund calculation form (Process in Royal System) 2.1 Display refund calculation form 2.2 Fill in refund calculation form (See the following pages for an example)

26. 2.1 Display refund calculation form *TC21726398454902

27. System display Refund Calculation Form 2.2 Fill in all information

28. To input Ticket Issued Use an entry CFTIA

29. System always responds “ALL PROCESSED” If input the right format.

30. To redisplay refund calculation Form after input use an entry : *TCR

31. National system office id Date of issued After input ticket issued

32. Input name of passenger : CFNMA SPEARS/BRITNEY MS

33. Input Refund to : CFRTA SPEARS/BRITNEY MS It should be passenger name

34. Input Original Fare Calculation : CFOCA BKK TG LAX Q40.00AA STL M2509.15AA LAX Q40.00TG BKK M2509.15 NUC5098.30END ROE32.783000XF LAX4.5

35. CFFEA CANCELLATION FEE THB200 Restriction CFFBA1-4CR Fare Basis (same fare basis)

36. Form of Payment : CFFPA CASH Special net : CFSNA155445 Original Amount : CFOAAFTHB167140/T7500/M1000 Cancellation Fee : CFXFA1000

38. End transaction : CFTC

39. End of Slide