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Quality Corp Mission

Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly AHRQ September 15, 2009 Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org. Quality Corp Mission.

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Quality Corp Mission

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  1. Regional Collaboratives asCatalysts for Quality Reporting and Improvement:Engaging Consumers EngaginglyAHRQ September 15, 2009Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporationhttp://www.PartnerForQualityCare.org

  2. Quality Corp Mission To measure & improve the quality of health care in Oregon through collaboration

  3. Our strategy Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org

  4. Consumer Strategy: • Help Consumers Understand • What is quality? • Why should you care? • What can you do to get it? • Critical Principle: • Encourage use of comparative information & • Make consumers partners with their provider Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org

  5. Steps • Recruit community “go to” partners • AARP Oregon • RWJF Consumer Voices for Coverage grantees – including Oregonians for Health Security and Oregon Action • Establish a clear, aligned messages • Develop a core set of materials(scientifically vetted and consumer tested) • Quality Action Packet with 5 inserts • Web • Go where the partner wants to go

  6. Quality care is safe, it works, it’s tailored to you • There are big variations in care quality • You need to be informed and involved • Talk to your provider about what quality means for you • Do your part to stay healthy

  7. What’s quality/ How can you get it? • How can you find trustworthy information on the web? • Making the most of your medical appointments • What is care that works? • What is the right amount of care? • How to avoid medication errors

  8. Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org

  9. Health Care Quality and Patient Safety 101

  10. Have fun!The audience will do the work!

  11. 15 $1 Million Health Care Teams: What should you do if you don’t like your relationship with your doctor? 14 $500,000 13 $250,000 12 $125,000 11 $64,000 10 $32,000 9 $16,000 8 $8,000 7 $4,000 6 $2,000 5 $1,000 4 $500 3 $300 2 $200 50:50 1 $100 A: Suck it up B: Stop going C: Work to improve things or find a new doc D: Nothing, it might get better

  12. Why do this? • Consumers: “That’s what it’s all about” • “I’m a consumer, too” is dead wrong • The product is much better • Wonderful unanticipated payoffs • Keeps me humbled, stretched and engaged Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org

  13. Is it working? • 300 Oregonians down, 3,400,700 to go. • Is it possible to change the culture? • Spread? • Materials are wildly popular with all stakeholders. • Are they prompting conversations? • Will this translate to looking at data?

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