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VOC Inspections

VOC Inspections. Date. Speaker Name. How to use this presentation. Click on the mouse only when you reach the end of each slide Make sure that you have received the following : The quiz answer sheet A feedback form Quiz Questions will be asked after each chapter 60 seconds to answer

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VOC Inspections

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  1. VOC Inspections Date Speaker Name

  2. How to use this presentation Click on the mouse only when you reach the end of each slide Make sure that you have received the following : The quiz answer sheet A feedback form Quiz Questions will be asked after each chapter 60 seconds to answer Note your response on the paper answer sheet Objectives Remind you key principles of shipment inspection Ensure that you have a good understanding of the main requirements of “VOC” inspections Check what you have understood from the presentation. Scoring May be more than one possible answer per question One point is given for each right answer Maximum of 29 points possible

  3. Origins and Objectives of Verification of conformity

  4. Increase of international trade Increase of safety concerns Governments put regulations in place to improve safety of goods Origins of Verification of Conformity USA Argentina Japan EU- Toys EU- Electrical … 10,000 billions US $ Counterfeit goods consists of 5-7% of World Trade Without conformity control Safety is not guarantied

  5. Origins of Verification of Conformity Governments have implemented a Verification of Conformity (VOC) program to reply to these concerns VOC: Regulation implemented by more and more countries (Saudi Arabia, Jordan, Philippines, Kenya, Kuwait….) One of the best options to improve conformity of imported products

  6. Objectives of Verification of Conformity Objectives: protection Consumer Protection Investment Promotion Environment Protection • Provides minimum safety level and health protection • Decreases misleading information and deceptive practices (counterfeits, unreliable claims and ratings) • Increases lifespan of manufactured products(higher reliability of products, less garbage) • Restricts use of substances that could be harmful for the environment

  7. Objectives of Verification of Conformity Objectives: stop import of hazardous and substandard products in order to decrease number of injuries, accidents, poisoning… TOXIC !

  8. Verification of conformity VOC Process

  9. Global VOC Process IMPORTING COUNTRY Goods Clearance - Local Authority - IMPORTER Certificate Pre-ShipmentInspection Order Bureau Veritas / BIVAC LIAISON OFFICE EXPORTING COUNTRY Data Transfer Data Transfer • physical Inspection • Conformity with the standards • Laboratory tests if necessary EXPORTER CENTRE OF RELATIONSWITH EXPORTERS • Basic process

  10. Verification process Trader Regional center or qualified PIC Verification of existing conformity proofs Shipment notification Inspector Accepted laboratory Usual path (for compliant goods) • Testing required ? No Possible path Yes Samples for testing Shipment inspection Shipment inspection Testing Review of inspection report and final documents Review of reports and final documents • Satisfactory ? Discrepancy Report No Yes • Certificate Importer Customs clearance

  11. Verification process Conformity to standards Trader Regional center or qualified PIC Verification of existing conformity proofs Verification of existing conformity proofs Shipment notification Inspector Accepted laboratory Usual path (for compliant goods) • Testing required ? No Possible path Identification, visual verificationof the goods to be shipped Yes Samples for testing Shipment inspection Shipment inspection Shipment inspection Shipment inspection Testing Testing Review of inspection report and final documents Review of inspection report and final documents Review of reports and final documents Review of reports and final documents Final review(consistency inspection/test reports) • Satisfactory ? Discrepancy Report Discrepancy Report No Yes Conclusion • Certificate • Certificate Importer Customs clearance

  12. VOC Global process – options Depending on the program, additional options may be applicable such as: Verification and inspection at destination (under conditions - penalty may apply), Request of certification lodged by Importer Certificate delivered to exporter only (Saudi Arabia) … Refer to country procedure for further details

  13. VOC Video (need to be connected to the network/internet) Click on the icon to start the video Procedures are available on https://portal.bureauveritas.com GSIT intranet/quality and VOC Tribe INTERNAL DOCUMENTS !These procedures are Bureau Veritas procedures and shall not be provided to anybodywho has not been officially appointed by Bureau Veritas VOC

  14. Verification of conformity Objectives of VOC inspections

  15. Objectives of the inspection VOC Process link with the goods actually shipped + Identification, visual verificationof the goods to be shipped Conformity to standards Existing test reports / certificates,testing of samples Inspection of the shipment Final review(inspection report / test reports) Review acceptability and consistency of the reports Conclusion

  16. Inspection Shipment inspection Inspection is the essential linkto the products (visual verification) Objective : to confirm that the exported goodsare the expectedand accepted ones

  17. Inspection How ? Confirmation of import declaration: are the goods the expected ones ? Products description: Designation Brand / Manufacturer name Model number Check the quantity: is it the expected quantity to make sure that there is no hidden products ? Confirmation of conformity (conformity double check): are they really accepted Free from obvious hazards Additional visual checks per standards: to detect if goods are different from what is claimed in provided test reports/certificates ? Verify conformity to “national deviations”: are goods suitable for the country of destination ? Proof of inspection, indisputable reference for further checks: Photos, inspection report, checklist

  18. Essential duties of Inspectors Ethics, impartiality, confidentiality, quality

  19. Essential Duties of Inspectors Code of Ethics - Core Values Report immediately to the PIC/ RC for any difficulty.

  20. Essential Duties of Inspectors Confidentiality Never disclose information, to any third party, with regards to any commercial transaction terms which are strictly confidential such as prices, exporter and importer names, defaults, type of products, terms of payment and any other contractual conditions Always hide files related to other traders

  21. Wear appropriate protections Inspectors shall wear appropriate Protective Equipment: Safety shoes if cartons/goods may fall down, Reflective jacket in case of traffic, safety gloves if goods have sharp points and edges… See BV QHSE Policy

  22. Follow instructions Compliance with quality standards ISO 17020 (Bureau Veritas GSIT is accredited – refer to exact scope) ISO 9001 (Bureau Veritas Group is certified / registered) IFIA Rules (International Federation of Inspection Agencies) Instructions shall be strictly applied Operation, qualification, monitoring…

  23. Steps of inspection

  24. Steps of inspection - flowchart Inspection appointment Preparation Inspector Presentation (inspector, scope of inspection, get update on shipment…) Trader representative Identification of the goods Inspection of line item Check quantity Sampling plan Extract, open boxes Select samples to be checked Check with Checklists (PICL) Apply specific procedure(if any) • Seal samples for testing, • Check internal components (PID), • Witness testing, reduced sampling, • … Take photos Fill in Inspection report If required: Witness loading, seal container / stamp cartons Repack samples Seal samples for testing/reference (if any) Seal opened boxes No • All selected sampleschecked ? Complete inspection report Signature of inspection report Yes Send samples for testing Send/fax I.R. to RC/PIC Bring back samples for reference

  25. Steps of VOC Inspection: Preparation Preparation File Location of inspection / contacts Products to inspect / specific requirements from CRE Available tools Applicable checklists VOC generic documents (Sampling plan, applicable Guidelines…) Inspection report forms Digital camera with recharged batteries and memory space BV Tape, personal BV stamp, BV seals ruler, scissors… Note book, pens, Leaflet, documentation about contracts Personal protective equipment (gloves, helmet, safety shoes… as appropriate)

  26. Steps of VOC Inspection: Presentation Presentation Bear Bureau Veritas logo or card (if applicable and appropriate) Present yourself and explain the aim and different steps of the inspection Identify potential risk and wear appropriate PersonalProtective equipment (refer to applicable HSE procedure)

  27. Steps of VOC Inspection: Identification of items Identification of the items to be inspected Identify the location of the whole job █ Identify the location of item1 █ Exporter/importer shall handle the products forinspection Verify quantity / Correct sampling plan if quantity is different

  28. Steps of inspection SAMPLING PLAN

  29. Steps of VOC Inspection: VOC Sampling plan VOC Sampling Plan (generic – if not adjusted by specific procedures) “Line item”is understood to be a quantifiable group -generally by number and unit nature (Piece, Set, Kg,..) - of identical products classified under an unique reference. The line items and related quantity are usually described in a “line” in the Packing list and invoice. Each line item shall be inspected. Depending on quantity of the line item, it may be required to inspect several samples to check the consistency between the different samples. Samples shall be selected at random and from different locations (middle, back, front…)

  30. Steps of VOC Inspection: VOC Sampling plan Choose samples for item 1 as per VOC Sampling plan Blank packaging: the product is not visible through its’ packaging and there is no marking on the packaging which identifies the product (name, model, trademark, manufacturer ...). Examples: Printed packaging: The product is in transparent packaging (ex: blister) or the markings on the packaging identify the product inside: name, brandname, model, manufacturer … Examples:

  31. Steps of VOC Inspection: VOC Sampling plan Per line item: Choose 1 Sample from the Batch of samples for deep verification of the design for compliance with checklist (PICL) requirements (safety and quality). As the conformity depends on the design, the latter will not change from a unit to another (except in rare cases which will be detected in 2). Photos of the product and its’ marking will be taken. If batch of sample determined by the sampling plan is > 1:Perform a quick verification on the remaining samples of the batch.Check the quality and the consistency of the different units with the sample that has been checked in 1. These checks will include the verification of the assembly, look of the markings (and not contents which is checked in 1), accessories, leaflet... Report the quality defects detected (in Inspection report, checklist) and notify them to the importer. In case of doubt, contact LO or CRE in order to confirm the classification of the defects.

  32. Steps of inspection INSPECTION OF ITEMS

  33. Steps of VOC Inspection: inspection of the items Inspection of selected items Importer/Exporter representative has to handle items selected by inspector avoid inspector’s responsibility in damages that can occur during inspection Save time by inspecting products while the importer is handling boxes Check quantity in the box (if several products in a box) Check product with the applicable Checklist(s) (PICL) and fill in the PICL Take photos Report key information in the Inspection Report

  34. Steps of VOC Inspection: inspection of the items Identification of the products This step is essential as the exported product is only seen during inspection Conformity of these goods is partially based on acceptance of existing test reports and certificates. Identity shall be established between the inspected goods and the goods for which these Test reports / certificates have been issued. Accurate identification is required to make sure that the exported goods are the expected goods

  35. Steps of VOC Inspection: identification of the items Product identification Designation Vacuum cleaner, teddy bear,safety shoes, lipstick… Model Number 1200 GL, Lucia 2, TRX… Note: several model numbers may appear on the same product: “PPL”, “LATITUDE CP M233CP”… Manufacturer, trademark name Sony, Dell, Toshiba The Brand name may be different from the manufacturer name: ie: “Nokia” “Manufactured by Delta electronics” In such case, the 2 names shall be reported

  36. Steps of VOC Inspection: identification of the items Examples of Manufacturer, trademark name (same for the model number) Identification of this marking is essential as the standard may specify its location: on packaging:

  37. Steps of VOC Inspection: identification of the items On attached label

  38. Steps of VOC Inspection: identification of the items on product itself (could be on a sticker, on the front panel, engraved, printed…). This marking will stay on the product in use – It is usually required

  39. Steps of VOC Inspection: PICL Product Inspection CheckList (PICL) The PICL shall be filled along the verification of the product and not at the end of the inspection in order to make sure that each question is visually verified and all answered PICL reference (Country, Group of product, Category) Issued per country of destination per product category Updated PICL available on BV Portal / VOC Tribe (contact HO VOC if not available) Table to be filled in (if not redundant with Inspection report) Questions to be answered by ticking appropriate boxes KUWAIT PICL Ku 2-15Household microwave ovens SCOPE: Household microwave ovens Edition: 1.3 2007-10-23

  40. Steps of VOC Inspection: PICL Make sure the PICL is the applicable one Appropriate country of destination Appropriate scope Current Edition (sent by BV Office / check on BV Portal – VOC Tribe) Same PICL could be used for several model number: Each model number shall be reported on the PICL A new PICL shall be used in case of non conformity (or different answer to a question)

  41. Steps of VOC Inspection: PICL Parts of the PICL PICL are usually divided in 3 or 4 parts: “FILE”: general information about the file and inspected products Questions and requirements: “BASE”: includes very basic requirements concerning the product “STANDARD”: contains requirements related to the accepted international standard (if any). “NATIONAL DEVIATIONS”: lists requirements of the imported country standard

  42. Steps of VOC Inspection: PICL Complete the table (if any) According to inspected product (do not refer to packing list or any other documentation) Report conformity mark and markings that appear on the product Refer to VOC Guideline 05 for details BV file number (KWT 2008 01234) Marking of Country of Origin (CoO) is indicated on product / packaging Tick in “prod” column when CoO marking appears on product and “Pack” when marking appears on packaging

  43. Steps of VOC Inspection: PICL Answer the different questions according to the inspected product Tick appropriate boxes: Yes / ok: the inspected product complies with the question or fulfils the requirement No: the inspected product does not comply or does not fulfil the requirement NA: the question is not applicable Yes/ok: the “rated voltage” in Volts in marked on the product No: The “rated voltage” is not indicated or is not indicated in Volts There is no box for NA which means that “Yes/ok” or “No” are the only applicable answer

  44. Steps of VOC Inspection: PICL Conditional article Several clauses may be applicable for specific products only. When it is the case, a box with “NA” appears at the end of the title. Tick it if the inspected product is not of the type described in the title (no need to tick the questions of this article). No need to tick

  45. Steps of VOC Inspection: PICL When there is a “No” ticked, it means that there is a non conformity. Please verify with the exporter and report the non conformity in the inspection report. Note1: A product in compliance with an acceptable international standard may be in non conformity to the national deviations. Example: truck with all markings and instruction manual in Japanese (the product comply to the international standard and to the specific requirements for Japan but not to the national deviations of the country of destination) Note2: The PICL includes partial requirements that come form the applicable standards. Any non conformity to the PICL shall be reported as it may hide other non conformities that can not be detected during inspection. Any addition of marking made during the inspection in order to comply with the checklist shall be reported in the Inspection Report. This shall be clearly highlighted to the PIC and RC when the added marking is related to the “standard” or “basic” parts of the PICL.

  46. Steps of VOC Inspection: Inspection report Inspection Report BACREP 1 Shall be filled-in Inspection summary Report any particular event or non conformity detected Unsatisfactory report Any non conformity to the checklist shall conclude in an unsatisfactory reportThe non conformity may then be discussed later on between exporter and Bureau Veritas office in charge of the file

  47. Steps of VOC Inspection: Photos Photos Photos are essential for further verification and proof of inspection. Photos shall be taken for each line item to be verified per sampling plan. Additional photos are necessary in case of non conformity of doubts.

  48. Steps of VOC Inspection: Photos Photos shall show as appropriate : overall view of the product main markings Packaging

  49. Steps of VOC Inspection: Photos Any detected discrepancy or non conformity Broken part

  50. Steps of VOC Inspection: Photos Recommendations Use “Macro” function for photos of Markings, instruction and details Check quality of the photo (view and zoom to make sure it is legible)

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