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This briefing provides an overview of the National Consumer Commission's achievements, financial management, progress against AGSA findings, and key challenges during the 1st quarter of 2014-15.
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BRIEFING TO THE PARLIAMENTARY PORTFOLIO COMMITTEE: TRADE AND INDUSTRY On the 1st QUARTER REPORT (2014-15) of the NATIONAL CONSUMER COMMISSION 16 September 2014 By Mr EBRAHIM MOHAMED COMMISSIONER
OUTLINE OF PRESENTATION • Overview of 1st Quarter Report • Achievements against Planned Targets • Financial Management • Progress against AGSA findings • Key Challenges
Highlights Inspections • 4 targeted inspections conducted • Involved inspections on 65 retailers, • Spanned 9 municipalities, in two Provinces. • Inspections related to: returns, refunds, labelling and expired goods. • 9 inspection reports were produced; Findings: • Altered and falsified labelling • No labelling on foodstuffs (ingredients, name of producer) Way forward: Follow up inspection to be conducted to ensure adherence to consent agreements
No trade description that indicates the name of producer, ingredients, country of origin and mode of production.
No trade description that indicates the name of producer, ingredients, country of origin and mode of production.
Trade description: Sell by date defaced/removed – calculated to mislead consumers
Photograph taken on 19 June 2014. Sell by date – 09 June 2014. Item still unfrozen 10 days after sell by date.
Highlights Recalls • Remington model 700 and model seven rifles with x-Mark Pro (XMP) triggers by Remington Arms Company LLC. • Pet food (Bobtail, Dogmor, Bonzo and dealer own brands) withdrawal by Foodcorp. • Toyota Corolla airbag inflator -Toyota South Africa Motors. • Dyson AM04 and AM05, as well as Dyson tower heater / fan combination-by Dyson Limited. • Chevrolet Cruze and Chevrolet Orlando tubular drive shaft replacement- by General Motors South Africa. • Apple Adapters Way forward: Ongoing Monitoring of progress
Highlights Visibility Newspapers: City Press, Beeld, Times Media Radio: Palaborwa Radio Station, Phalaphala FM, Northwest Radio Station, SA FM, Jozi FM, Cape Radio, 702 Radio Station, Mungane Lonene, Radio Islam, Radio 786 Cape Town, Mpumalanga Radio, Radio 2000, O FM, Radio Pulpit, Metro FM, Lesedi FM. Television: ENCA TV,SABC Newsroom, ANN7, CNBC, SABC (Rights and Recourse), CNBC Africa, etv Sunrise, SABC Morning Live.
Achievements against planned targets- Summary • 15 out of 20 targets fully achieved; • 5 not fully achieved: - 1716 were received- 1300 were analysed and assessed within 2 working days. This equates to 76% achievement instead of the target of 95%. Assessment criteria- recently revised- limited understanding of assessment- outstanding matters dealt with in July 2014 - off 1716 complaints- 880 resolved in ten working days- this equates to 51% of complaints resolved (as opposed to meeting target of 70% of within 60 working days)- mainly due to email system failure following power outage.
Achievements against planned targets- Summary - Research for the year was identified, submitted to Deputy Commissioner but not submitted to Exco; - Risk register reviewed. Risk Assessments done; Strategy not reviewed in Q1. (review finalised already in Q2) - 28 Positions were advertised in the latter part of the fourth Quarter of 2013/14. No positions advertised in 1st quarter. Shortlisting and interviews were finalised for 22 posts. 20 out of 22 positions were filled. 2 Offers pending and remaining 6 positions will be finalised in the next quarter.
