1 / 3

Valid for 6 months from the DOP Valid only for customer abuse of Cover Assy front only

G3 One T ime Panel (Cover Assy Front) Replacement Offer. Process Flow for Service centre (ESC/LGC). G3 One time “Cover Assy Front” Replacement Offer. What is Covered Under this Offer. G3 Customer Front panel Abused Phone. Valid for 6 months from the DOP

scott-holcomb
Télécharger la présentation

Valid for 6 months from the DOP Valid only for customer abuse of Cover Assy front only

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. G3 One Time Panel (Cover Assy Front) Replacement Offer Process Flow for Service centre (ESC/LGC) G3 One time “Cover Assy Front” Replacement Offer What is Covered Under this Offer G3 Customer Front panel Abused Phone • Valid for 6 months from the DOP • Valid only for customer abuse of Cover Assy front only • Valid for one time only Service centre ESC/LGC If DOP from original Invoice ≤6 Months What is NOT COVERED under this offer Yes No • Cover Assy Front replacement due to scratches not to be covered under this offer • 2nd time customer abuse case within 6 months of purchase not to be covered • Any other part other than the above will not to be covered Check Repair History in GSFS & ** Original invoice for comment Inform OW Repair Charges Customer abused* Panel replaced within 6 months Yes Repair after Estimate approval Conditions :- • *- Includes broken & Liquid damaged Panel . • - MS -Marketing Support”, O/w-“Out Warranty ” (DOP (Date of Purchase) • - Original invoice is mandatory . • **- “Panel replaced under warranty” on Date & put ESC/LGC Stamp. • - LGEIL to download such Calls on 20th of Every Month & share to field. • - ESC to Raise Separate Invoice & Submit to LGEIL . • - Payment : ESC - Credit Manually on monthly basis • LGC - Manual set off against the AR to be done • (Debit this amount to Marketing COA) No Do Repairs ( No charges from Customer ) - Select : SVC Type “MS” Warr. Type “O/W” Add comment** in original invoice & upload the same along with repair invoice in GSFS End

  2. G3 One Time Panel Replacement Process Process • Only For G3 Front Panel customer Abused -Check For Original Invoice ≤6 Months DOP. • Go To Field Service – Click on Authentication for Claim to check Repair History . • Click Customer Info. • Search for Repair History using Phone No’/ Sr.No & IMEI No’ . • (4) Option 1: No Repair History found for Front panel Replacement – • Do Cable reading & Authenticate . • Svc Type : Marketing Support (MS) • Wty Type : Out of Warranty (O) • Upload : TCR** & Invoice Scan after writing the remarks * in GSFS. • Do FOC Repairs . • Option 2: If Repair history reflects replacement of front panel once on FOC –Provide o/w Estimate & Repairs after customer Approval . • (Charges to be Collected from Customer Only ) • ** Raise invoice (TCR) on ASC landed cost Rs 5209+ Labor Rs150- + Taxes on LG Electronics india Pvt.Ltd& mention the customer name. • * On Original Product Invoice : • Mention Remarks *“ Panel replaced under warranty” with Date – Signature & ESC / LGC Stamp . • (5) Send Defective Panel to Warehouse On Manual Challan monthly once. 1 1 2 2 3 4 Connect Handset & Read Click on Request Authentication . Authentication for Claim Click on Repair Input

  3. G3 One Time Panel Replacement Process 4 4 Original Invoice Put Remarks after FOC Replacement of front panel

More Related