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Groupware: Facilitation, Cooperation, & Collaboration

This overview delves into the essential terms and concepts of groupware, also known as collaborative software. It examines various systems that support cooperative work, such as Lotus Software and BSCW. Readers will gain insights into the functionalities users commonly utilize, the importance of messaging tools like instant messaging, and the interplay between communication channels. This exploration also highlights the effectiveness of these tools in improving team collaboration, productivity, and asynchronous communication, providing a comprehensive understanding of modern groupware applications.

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Groupware: Facilitation, Cooperation, & Collaboration

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  1. Groupware: Facilitation, Cooperation, & Collaboration Kristin Davis i385q/KMS November 10, 2005

  2. Overview • Groupware terms & concepts • Review readings • Systems • Questions

  3. Groupware terms & concepts • Groupware • Collaborative software • CSCW-computer supported cooperative work • Social software

  4. Groupware breakdown From Usability First

  5. Groupware breakdown • Levels of groupware • Communication tools • Conferencing tools • Collaborative management tools

  6. Lotus Software • Productivity & Office Suites • Content management • Information Integration • Learning Software • Advanced Messaging • Real-time & Team Collaboration • Design & Construction • Wireless

  7. Groove Virtual Office • Manage: • Workspaces • Contacts • Documents • Calendars

  8. BSCW: Basic Support for CooperativeWork on the World Wide Web • BSCW: Basic Support for Cooperative Work (10/95) • Web based collaboration service • Shared Workspace • Broad but lightweight tools • Storing documents, editing • Events and activity tracking • Multiple access levels • Threaded text-based conferencing

  9. What Groupware Functionality do Users Really Use? • Logfile evaluation 6/99-4/00 • 72% read operations • Creation of information • Modification of information • Security & privacy issues • Primarily asynchronous communication • v4.3 features

  10. BSCW Awareness Maps

  11. Making Contact: Getting the Group to Communicate with Groupware • People have trouble getting in touch with one another • It is hard for people to choose an appropriate communication or groupware channel

  12. Interaction and Outeraction: Instant Messaging in Action • Outeraction: communicative process people use to connect with each other and manage communication • Negotiate availability • Maintain a sense of connection • Quick questions & clarifications • Coordination and scheduling • Facilitate media switching

  13. Messaging and Informality:Will IM Follow in the Footsteps of Email? • What happens when IM conversations are automatically saved? • What happens when email, voicemail are forwarded? Does this change your behavior?

  14. Examples of groupware

  15. Questions?

  16. References • Appelt, W. (2001) What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos. • Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846. • Ellis, C. , Gibbs, S., Rein, G. (1991) Groupware: some issues and Experiences  Communications of the ACM,  Volume 34 Issue 1 Publisher: ACM Press • Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press. • Grudin, J. (1994), Groupware and Social Dynamics: Eight Challenges for Developers. CACM94, ACM Press. • Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of Email?Proc. INTERACT 2003, 817-820. • Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press. • Usability First, Retrieved October 23, 2005 , http://www.usabilityfirst.com/groupware/intro.txl

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