Call demand - PowerPoint PPT Presentation

Call Demand: Forecasting &amp; Scheduling

Call Demand: Forecasting &amp; Scheduling. Planning and management of customer demand within the contact centre operation, scheduling and schedule adherence. Understanding “Surplus” conditions. Call Surplus. Agent Surplus.

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427 views • 18 slides

Promoting Quitlines and Preparing for Call Increases

Promoting Quitlines and Preparing for Call Increases. Randi Lachter, MPH Manager of Policy Initiatives Webinar: Promoting Cessation Around the Federal Tobacco Tax Increase March 5, 2009. Key Messages. Promoting quitlines during policy change can increase quit attempts

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203 views • 9 slides

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Call demand - PowerPoint PPT Presentation

Call Demand: Forecasting &amp;amp; Scheduling

Promoting Quitlines and Preparing for Call Increases

Call Demand: Forecasting & Scheduling