Customer inputs - PowerPoint PPT Presentation

Services and Service Bundling

Services and Service Bundling. MGMT 511. Services and Service Bundling. A service is fundamentally different than manufacturing Service bundling provides competitive advantages for a manufacturer. The unified services theory.

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Unit 1

Unit 1. Fundamentals. Unified service theory. Customer inputs are what matters Inputs must be customer specific Inputs: self, belongings, information. Who’s yer customer. Customer decides whether to pay or not Determines selection of service? Provides inputs. The process. Pre-production

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