'Front stage' diaporamas de présentation

CHAPTER 8 Designing and Managing S ervice Processes

CHAPTER 8 Designing and Managing S ervice Processes. Overview of Chapter 8. Flowcharting Service Delivery Blueprinting Services to Create Valued Experiences and Productive Operations Service Process Redesign The Customer as Co-Producer Self-Service Technologies.

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Dramaturgical Theory

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Social Structure part II

Social Structure part II. Erving Goffman Presentation of Self. Erving Goffman. When he was teaching at the University of Chicago, Erving Goffman was known for his strange techniques of observing social interactions

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Social Interaction

Social Interaction. TODAY: QUIZ 1 7:45am-8:05am Socialization continued ABOUT PAPER 1 (due 4/5) SOCIAL INTERACTION ABOUT ASN #4 (due 3/13, next Tues) Put on Scantron: First and Last Name, Quiz 1, Soc 101 TTH, 3/6/12. For the quiz:. On Scantron: Name, Quiz 1, Soc 101 TTH, 3/6/12

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Hania Salter-Dvorak

Hania Salter-Dvorak. Tracking the learning experiences of MA students: Hurdles faced by the researcher. outline. The study: aims & design My aspirations: text and context Front stage/backstage Front stage: hurdles Back stage: hurdles Two ethical dilemmas

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Hania Salter-Dvorak

Hania Salter-Dvorak. Tracking the learning experiences of MA students: Hurdles faced by the researcher. outline. The study: aims & design My aspirations: text and context Front stage/backstage Front stage: hurdles Back stage: hurdles Two ethical dilemmas

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1. Challenges that can come our way

1. Challenges that can come our way. God. Traditional. ME. Radical. Colleagues. Authority. Human nature. Family. We cope - escape. God - stop praying Traditional/Radical - fail to love all Colleagues - withdraw Authority - ignore Family - neglect Human nature - ignore needs.

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Chapter 8

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The Prospectus

The Prospectus. The Plan. FORMATS FOR A PROSPECTUS. Thesis statement Description of Project Preliminary bibliography. Must be stated at the beginning of paper What arguments do wish to include? Counterarguments? What sources have you found already ( include all that you have researched ).

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Welcome Back!

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What is drama?

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