'Improve product' diaporamas de présentation

Operations Management

860 views • 62 slides

Chapter 6

Chapter 6. Managing Quality. Outline. Quality And Strategy Defining Quality Why Quality is important? Seven tools of TQM. Quality and Strategy. Managing quality supports differentiation , low cost , and response strategies Quality helps firms increase sales and reduce costs

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Operations Management

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SONY

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Mechanisms for Complaint Resolution

Mechanisms for Complaint Resolution. Objectives. Recognize the importance of resolution of client complaints Understand different types of complaints mechanisms and how they can be used effectively. No Complaints ? Completely Satisfied Customers.

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Failure Modes and Effects Analysis

FMEA. Failure Modes and Effects Analysis. FMEA is used to Identify potential failure modes, Determine their effect on the operation of the product, Identify actions to diminish the failures. The early and consistent use of FMEAs in the design

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Product Launcher Formula Process Map The Beta Launch Process

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