'Service design process' diaporamas de présentation

Part 4

Part 4. ALIGNING SERVICE DESIGN AND STANDARDS. 8- 1. Provider Gap 2. CUSTOMER. Customer-driven service designs and standards. COMPANY. Gap 2: The Service Design and Standards Gap. Company perceptions of customer expectations. 8- 2. Key Factors Leading to Provider Gap 2. 8- 3.

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Chapter 8:Service Innovation and Design

Chapter 8:Service Innovation and Design. CHALLENGES OF SERVICE INNOVATION AND DESIGN: Oversimplification Incompleteness Subjectivity Biased Interpretation IMPORTANT CONSIDERATIONS FOR SERVICE DESIGN Involve Customers and Employees Employ Service Design Thinking and Techniques

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