'Service level agreements' diaporamas de présentation

I nformation T echnology I nfrastructure L ibrary

I nformation T echnology I nfrastructure L ibrary. Mary Kay Wegner. ITIL Overview. ITIL Goals The Service Desk (why should we be so excited about ITIL) Service Support Processes & Service Delivery Processes Resources (including certification and implementation). ITIL Goals.

673 views • 48 slides

Embracing Cloud

Embracing Cloud. Ian Apperley. Agenda. A little about me What is Cloud and where did it come from? Why Cloud? Cloud for small, medium, enterprise, and government Barriers to adoption Embracing Cloud Social Mobile Cloud Embracing change

771 views • 45 slides

Building Scalable Virtual Communities

Building Scalable Virtual Communities. Omer F. Rana (o.f.rana@cs.cardiff.ac.uk) School of Computer Science and Welsh eScience Centre Cardiff University http://www.cs.cf.ac.uk/ http://www.wesc.ac.uk/. Projects at WeSC. EPSRC AgentcitiesUK.net EU CoreGrid EU NUMAS (?). DTI (GECEM).

526 views • 39 slides

http://www.sharepointmn.com

510 views • 38 slides

AUTOMATION AND WORKFLOW, For The Everyman Shop and Beyond!

AUTOMATION AND WORKFLOW, For The Everyman Shop and Beyond! . Jean Gallagher, Solutions Rep : Bill Riley President ,Ironsides . WHO, WHY, WHERE, WHEN Building Effective, Efficient, Economical Proven Operational Performance: . Where is the Document? Who is handling it?

442 views • 33 slides

Lecture 13

Lecture 13. Chapter 7 Managing Diverse IT Infrastructures. Announcements. Business Plan Individual project due Thursday May 24 (next week). Old Business Model. Each company develops own infrastructure for communication with customers and partners Duplication Lack of interoperability

447 views • 32 slides

Managing your BizTalk Environment with SCOM

Managing your BizTalk Environment with SCOM. Kent Weare. About Me. Working with BizTalk since 2004 Implemented solutions with each version since 3 time Microsoft MVP for BizTalk Server Member of the Microsoft Connected Systems Technology Advisors group

770 views • 32 slides

970 views • 25 slides

Lecture 13

Lecture 13. Chapter 7 Managing Diverse IT Infrastructures. Old Business Model. Each company develops own infrastructure for communication with customers and partners Duplication Lack of interoperability Required separate software simply to convert between incompatible systems

372 views • 25 slides

AFILAND FEDERAL CIVIL AVIATION REGULATIONS

AFILAND FEDERAL CIVIL AVIATION REGULATIONS. PERSONNEL LICENCING REGULATIONS Afiland adapts ICAO Annex 1 SARPS Except Flight Navigator, Flight Engineers Flight Radio telephony Operators Aeronautical station operator license

447 views • 23 slides

Employee Assistance Program

434 views • 23 slides

IT Systems Troubleshooting and Repair

IT Systems Troubleshooting and Repair. The impact of organisational policies on diagnosis and repair. Aims. Discussion into Customer issues, external considerations and organisational considerations. Look into what can impact the IT support team.

554 views • 21 slides

Negotiation and Drafting of Service Level Agreement

Know about the Service Level Agreement Challenges, use in dispute resolution and liquidate damages etc. Get a complete SLA guide for service providers, which helps in drafting a contract.

388 views • 17 slides

End-to-end QoS in the users' point of view

263 views • 15 slides

Systems Administration Ch. 24

Systems Administration Ch. 24. By Nancy Sunarga CSSE 541 Fall 2000. Service Level Agreements. Availability Target % of system availability Response time Schedule for completion of batch jobs Currency of data Disaster recovery measures. Aspects of data quality. Currency Accuracy

261 views • 14 slides

526 views • 14 slides

315 views • 11 slides

Embedding Skills for Life at Southwark Council

343 views • 10 slides

The Times 100 Business Case Studies

1.74k views • 6 slides

HMP Beratungs GmbH company presentation

HMP Beratungs GmbH company presentation. Name MA Ort, Datum. TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF . HMP Beratungs GmbH Who we are. Foundation : 1993 Ownership: managed by partners CEO: Ing. Martin Bayer, Mag. Thomas Schmutzer Employees total : 15

117 views • 0 slides