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Aim Macro System Model Micro System Model Taguchi Methods at Aerojet Rocketdyne Future State

Aim Macro System Model Micro System Model Taguchi Methods at Aerojet Rocketdyne Future State

The New Economics of Variation: Learning from Genichi Taguchi Presented by Bill Bellows Associate Fellow InThinking Network Aerojet Rocketdyne Email: william.bellows@rocket.com Cell: 818-519-8209 The Boeing Company October 7 , 2013. Agenda. Aim Macro System Model Micro System Model

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1.18k views • 102 slides
Enterprise Thinking Better Thinking for a Better Future

Enterprise Thinking Better Thinking for a Better Future

Enterprise Thinking Better Thinking for a Better Future. Presented by Bill Bellows. Associate Technical Fellow & Lead Enterprise Thinking Pratt & Whitney Rocketdyne Canoga Park, CA 818-586-6579 william.bellows@pwr.utc.com. June 11, 2008 Rotary International Meeting, Westlake Village, CA.

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422 views • 27 slides
Service Quality

Service Quality

Service Quality. Learning Objectives. Describe the five dimensions of service quality. Use the service quality gap model to diagnose quality problems for a service firm. Illustrate how Taguchi methods and poka-yoke methods are applied to service design.

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647 views • 26 slides
Service Quality

Service Quality

Service Quality . Chapter 6. Dimensions of Service Quality. Reliability Responsiveness Assurance Empathy Tangibles. Reliability. Service is accomplished: On time In the same manner (consistently) Without errors. Responsiveness.

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3.61k views • 20 slides
Classroom Games and Exercises

Classroom Games and Exercises

Classroom Games and Exercises. Janelle Heineke February 6, 2014. Why Use Games?. To motivate learning. To provide a common context. To encourage learning through action. To foster self-generated understanding To use class time efficiently. To encourage interaction and teamwork.

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187 views • 7 slides

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