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Effective Customer Care

Effective Customer Care

Effective Customer Care Trainer: Helen Keown. Key Objective… To assist you to be aware of the significance of customer care in UL, and to identify how your performance can impact on the customer experience. Session 1: What is Customer Care? Definition of Customer Care Customer Expectations

By salena
(2542 views)

Lesson 2: Common Misconceptions

Lesson 2: Common Misconceptions

Lesson 2: Common Misconceptions. Misconception 1. “Christianity must be proven scientifically; I’ll accept Christianity when you prove it with the scientific method.”. Figure 2-1. Figure 2-1. Misconception 2.

By HarrisCezar
(238 views)

NRA Range Safety Officer Course

NRA Range Safety Officer Course

NRA Range Safety Officer Course. LESSON I: Welcome OBJECTIVES Understand the purpose of the RSO Course Explain procedures for becoming an RSO. Student Introductions. Full Name Relevant experience Shooting Training / Certifications Competition other NRA involvement Occupation

By Gabriel
(809 views)

Foreshadowing

Foreshadowing

Foreshadowing. Take notes on outlined text. Foreshadowing. Hints in a story about what will happen further on in the story. Foreshadowing can be things people say, descriptions of objects, actions, etc. Foreshadowing gets readers ready for the end of the story.

By Leo
(1628 views)

Large Group Presentations

Large Group Presentations

Large Group Presentations. What are some Memorable Characteristics of a Teacher from Your Past?. Problem: no one teaches us how to teach. Tacn Teach. ‘sign’ Effect on learner To disturb “Any difference that makes a difference” ‘Educare’ – to draw out Gregory Bateson.

By terrica
(158 views)

Coaching and Mentoring

Coaching and Mentoring

Coaching and Mentoring. For Successful Performance. Mingle. Think about people who have brought out the best in you. What did they do to bring out your best? What personal qualities did they have?. Learning Objectives.

By fathia
(159 views)

Essay-writing

Essay-writing

Essay-writing. Choose a topic. Identify a knowledge deficit (“no one has looked at x before”) Identify a shortcoming in the scholarship (“scholars have interpreted x inadequately”) Identify a controversy (“scholars have debated this issue…”)

By razi
(165 views)

Public Speaking

Public Speaking

Public Speaking. Preparing A Speech. Introduction Body Conclusion. Before The Speech. Collect Information Take Notes Prepare an Outline. Introduction - Statement of Purpose - Get Audience's Attention, Respect and Interest. Get Interest By: -Startling Statement -Question -Story

By beauregard
(144 views)

PHSC 1013: Introduction to Physical Science Daniel Bullock, Ph.D.

PHSC 1013: Introduction to Physical Science Daniel Bullock, Ph.D.

PHSC 1013: Introduction to Physical Science Daniel Bullock, Ph.D. Office # 3 McEver Hall (entrance near BIG fish tank) Course Info & Lecture Notes Link From http://pls.atu.edu/physci/physics/people/bullock/. McE 152. Lab 202. McE 162. X. McE 172. Textbook.

By farren
(228 views)

TAKS

TAKS

TAKS. TEST-TAKING STRATEGIES. Before Reading. Preview passage Preview questions and highlight important words. During Reading. Take your time and read carefully Take notes. After Reading. Answer questions in your booklet * go back to the passage to find/label answers

By ayla
(208 views)

MATH STUDY SKILLS Created by Janice Levasseur Presented by Theresa Hert MSJC ~ San Jacinto Campus Math Center Workshop

MATH STUDY SKILLS Created by Janice Levasseur Presented by Theresa Hert MSJC ~ San Jacinto Campus Math Center Workshop

MATH STUDY SKILLS Created by Janice Levasseur Presented by Theresa Hert MSJC ~ San Jacinto Campus Math Center Workshop Series. Welcome to Math Study Skills. Congratulations for taking a math class Studying for a math class is different

By kelton
(264 views)

PREPARE TO LISTEN

PREPARE TO LISTEN

PREPARE TO LISTEN. Prepare mentally Read assignment Avoid distractions Personal Put your “stuff” away Right attitude Prepare physically. LISTEN CRITICALLY. Challenge assumptions Evaluate what you have learned Speaker Message Details Self-knowledge Relates to life.

By thadine
(192 views)

Introductory Soil Science Basic Soils & The Soil Resource

Introductory Soil Science Basic Soils & The Soil Resource

Introductory Soil Science Basic Soils & The Soil Resource. Fall 2011 Intro Lecture A. Soils Week 1. Activities this first Week: 1) Lecture- Intro Lecture A -The Course and Friday Intro Lecture B -”What is soil?” 2) No Lab This Week 3) Practice Team Exams in Recitation on Thursday

By merton
(255 views)

Creating the Consultative Sales Presentation

Creating the Consultative Sales Presentation

Selling Today. 10 th Edition. CHAPTER. Manning and Reece. 11. Creating the Consultative Sales Presentation. Six-Step Presentation Plan. Approach (Chapter 10) Presentation Demonstration Negotiation Close Servicing the Sale. . Four-Part Consultative Sales Presentation Guide. 11.3.

By ros
(325 views)

Listening Skills

Listening Skills

Listening Skills. Importance of Listening Skills. In daily communication we spend our time as follows: Writing 9 percent Reading 16 percent Speaking 30 percent Listening 45 percent. Problems with Ineffective Listening.

By jase
(342 views)

Breaking Through: College Reading , 8/e by Brenda Smith

Breaking Through: College Reading , 8/e by Brenda Smith

Chapter 5: Supporting Details and Organizational Patterns. Breaking Through: College Reading , 8/e by Brenda Smith. What is a Detail?. Details develop, explain, and prove the main idea. Details are facts, descriptions, and reasons that make the material interesting.

By harmon
(474 views)

Various Learning Styles and Tutoring

Various Learning Styles and Tutoring

Various Learning Styles and Tutoring. Sonya Matov EWRT 97 27 March 2006. What’s coming up next…. Four learning styles Identifying Approaching Tutoring Anxious students Tutoring suggestions ESL Students Tutoring suggestions Disabled students Tutoring suggestions. Learning Styles.

By mick
(94 views)

Stages in the Reading Process

Stages in the Reading Process

Stages in the Reading Process. Stage 1: Preparing to Read. Students…. Set purposes Connect to prior experiences Make predictions Preview the text. Stage 2: Reading. Students…. Make predictions Apply skills and strategies

By terentia
(2041 views)

Lessons Learned

Lessons Learned

Lessons Learned. What not to do!. What Mission?. Make it Know it Stick to it GSTR’s mission is preservation Everyone gets mixed turkey flocks, even though some varieties don’t grow as quickly I.E. “We’re not abandoning the Black turkeys”. He said…She said….

By maren
(120 views)

Why Bad Grades Happen to Smart People

Why Bad Grades Happen to Smart People

Why Bad Grades Happen to Smart People. The University Learning Center Florida International University Developed by Sam McCool. Introduction.

By yahto
(96 views)

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