1 / 14

ITIL Foundation Syllabus 2017!

ITIL Course Content: <br><br>Get Detailed Course Content and benefits of ITIL. Be ready to start your journey of ITIL Courses. <br><br>More Details: <br><br>http://www.mercurysolutions.co/exin/itil-foundation-bootcamp-training-certification

seema1
Télécharger la présentation

ITIL Foundation Syllabus 2017!

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ITIL FOUNDATION CERTIFICATION TRAINING mercurysolutions.co training@mercury.co.in +91 8882 333 777 COURSE CONTENT

  2. ABOUT ITIL FOUNDATION • Overview- IT Service Management • Purpose of the ITIL Foundation Certificate • Learning Objectives • Target Audience • Course Content • Benefits • Next steps mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  3. IT-SERVICE MANAGEMENT-AN OVERVIEW • It is the entirety of the activities directed by the policies • Refers to structured processes performed by the organization: • Plan, Design, Deliver, Operate and Control IT Services offered • Focused towards: • Meeting customer needs • Adopting process for management • Concern about IT services for the customers • Continual Improvement mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  4. PURPOSE OFITIL FOUNDATION The ITIL Foundation Certificate in IT Service Management certificate ensures that • The candidate has gained knowledge regarding ITIL terminology, structure, and the basic concepts. • It witnesses that the candidate has a comprehensive knowledge of the core principles of ITIL practices for service management. mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  5. LEARNINGOBJECTIVES The learning objective of the certification comprehends about • Service management as a practice • The ITIL service lifecycle • Generic concepts and definitions • Key principles and models • Selected processes, functions, and roles • Technology and architecture • Competence and training mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  6. TARGETAUDIENCE It’s for the Enthusiastic & Competent Candidates who are/want to: • Keen about understanding ITIL framework • Implement the learnings to enhance IT service quality and its management • Work with the organization that has adapted ITIL • Concerned to contribute for the ongoing service program mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  7. COURSECONTENT The course covers about 10 Units. Have a glimpse of it. • Unit 1: Service Management as a practice: It defines the concept of a service and explains the concept of service management as a practice. • Unit 2: The ITIL Service Lifecycle: It defines the value of the ITIL Service Lifecycle, explains the objectives, scope, business value, and integration of the processes. • Unit 3: Generic concepts and definitions: It defines & explains key terminology and concepts of service management. mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  8. Continued…….. • Unit 4: Key principles and models: It explains the key principles and models of service management and is balance against odd forces. • Unit 5: Processes: It explains the purpose, objectives, scope, concepts, activities, and how the service management processes contribute to the ITIL service lifecycle. • Unit 6: Functions: It explain the role, objectives and organizational structures of the service desk function and more. mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  9. Continued…….. • Unit 7: Roles It provides insights into the responsibilities of key roles in service management. • Unit 8: Technology and architecture: It explains the assistance of service automation with the expediting service management processes • Unit 9: Competence and Training • Unit 10: Mock Exam mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  10. EXAMPATTERN • Exam Duration : 60 Minutes • Questions : 40 MCQs (Respective Language) • Training Mode: Classroom/Online-Live Training • Training Duration: 2 Days mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  11. BENEFITS OF ITIL FOUNDATION Enhanced Business productivity • Quick decision-making • Continuous monitoring • Reduced time Enhancement in Supportive IT Services • Increased revenue generation • Customer satisfaction • Market new services/products effectively mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  12. BENEFITS OFITIL FONDATION Advanced Career Profile • Recognition • Able to fill the skill gaps • Practical exposure • Knowledge of global standard practices • Higher Salary mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  13. NEXTSTEP….. • Join the Course with the Authorized Partners • To know more visit: http://www.mercurysolutions.co/exin/itil-foundation-bootcamp-training-certification • Get in touch with: Mercury Solutions Limited 464, Phase V, Udyog Vihar, Gurgaon DELHI - NCR 122016 INDIA mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

  14. FOLLOW US LOGIN To: www.mercurysolutions.co Connect with us on Social Media mercurysolutions.co training@mercury.co.in +91 8882 333 777 mercurysolutions.co training@mercury.co.in +91 8882 333 777

More Related