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Successful Middle Management

Successful Middle Management. An Infopeople webinar with Joan Frye Williams and George Needham May 4, 2010. Why this topic?. Beyond the desk schedule. Make your library more effective Make your boss more effective Make your staff more effective. The eternal triangle.

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Successful Middle Management

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  1. Successful Middle Management An Infopeople webinar with Joan Frye Williams and George Needham May 4, 2010

  2. Why this topic?

  3. Beyond the desk schedule • Make your library more effective • Make your boss more effective • Make your staff more effective

  4. The eternal triangle

  5. It’s not your job (or anyone else’s) to make everyone happy

  6. Or to get everyone to like you

  7. Management ≠ Control

  8. Manage the environment

  9. Civility

  10. Efficiency

  11. Clarity

  12. Accountability

  13. “A desk is a dangerous place from which to view the world.” • John Le Carré

  14. Pit dwellers

  15. Dealing with pit dwellers

  16. Don’t let it be lonely at the top

  17. Extra credit: Make it fun “Does a boy get a chance to whitewash a fence every day?”

  18. Manage communications

  19. Honesty up, honesty down

  20. Enough with the eye roll!

  21. Communicating bad news

  22. When you’re the messenger • Be empathetic • Don’t delay • Stick to the facts • No sugar coating • No “sandwiching” • Link to principles

  23. Speaking truth to power

  24. Overcoming resistance

  25. When staff dig in • Link to outcomes • Listen to concerns • Encourage participation • Cultivate champions • Reward desirable behavior • Be prepared to change yourself • Repeat as necessary

  26. Handlingrumors

  27. Providing effective feedback

  28. Overcoming the urge to hide

  29. Extra credit: Translate the code words

  30. Manage decision making

  31. Loyalty up, loyalty down

  32. Loyalty across, too

  33. A voice, a vote, or a veto?

  34. Assuming responsibility for solutions

  35. Avoiding binary thinking

  36. Beware of “yes men and women”

  37. Extra credit:Foster creativity

  38. Manage results

  39. Preparing for success

  40. Gauging community response

  41. Extra credit:Leverage mistakes

  42. The top manager’s responsibility

  43. The middle manager’s responsibility

  44. The staff member’s responsibility

  45. Signs that you’re on the right track • You care deeply about what you’re doing • You spend much of your time actively listening • You learn every day • You share the credit • People bring you ideas and not just complaints

  46. Don’t forget what we said about not trying to make everyone happy!

  47. Let’s continue the conversation • E-mail hello@georgeandjoan.com • Visit http://georgeandjoan.com

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