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Change Management

Change Management. Prof. Steve Phelan Lecture 5. Today. The Management of Dissatisfaction From Bogged Down to Fired Up (1989) Motorola (A) (1983) LMZ Chs7-9 Kurt Lewin, The Field Approach (1951) Carl Rogers, Two Person Disputes (1965) Chris Argyris, Intervention Theory & Method (1970).

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Change Management

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  1. Change Management Prof. Steve Phelan Lecture 5

  2. Today • The Management of Dissatisfaction • From Bogged Down to Fired Up (1989) • Motorola (A) (1983) • LMZ Chs7-9 • Kurt Lewin, The Field Approach (1951) • Carl Rogers, Two Person Disputes (1965) • Chris Argyris, Intervention Theory & Method (1970)

  3. From Bogged Down to Fired Up • Top management dissatisfaction is not enough • Dissatisfaction must diffuse before lasting change can occur • Why? Do you believe it? Would you use the idea in your organization?

  4. DO Openly share competitive information internally Confront actual on-the-job behaviors and challenge managers to develop new behaviors Use models to build dissatisfaction with the status quo Redirect resource allocation DON’T Embarrass the firm publicly Impose new and/or irrelevant behaviors Threaten or force individuals Dos and Don’ts

  5. Motorola (A) • Is Bob Galvin a good leader or not? • Was his speech smart and calculated or premature and foolish? • What aspects of his approach followed Spector’s recommendations? • What aspects of his approach conflicted with Spector’s recommendations? • What would you advise him to do now?

  6. Lewin & Rogers • Field Theory • Change the forces, change the behavior • To what degree to you believe that “the real object of study is the constellation of forces” • What is “physics envy”? • Reinterpret Spector’s article in the context of Lewin’s unfreezing, moving, freezing construct. • Two person disputes • Does change look like serious discord? • I’m Right/ you’re wrong, breakdown of communication, distorted perceptions, distrust • What is active (empathetic) listening? • Does it make people more open to change?

  7. Argyris • How important are: • Valid and useful information, • Free choice, and • Internal commitmentto a successful change effort? • What does consent mean in the face of possible hegemony?

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