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Virginia Customer Service, Performance, Accountability & Transparency Committee July 6, 2010

Virginia Customer Service, Performance, Accountability & Transparency Committee July 6, 2010. Michael Brewer Vice President John Umphred Director Business Development. Overview. 260,000 employees in 22 countries striving to provide world-class

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Virginia Customer Service, Performance, Accountability & Transparency Committee July 6, 2010

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  1. Virginia Customer Service, Performance, Accountability & Transparency CommitteeJuly 6, 2010 Michael BrewerVice President John UmphredDirector Business Development

  2. Overview 260,000 employees in 22 countries striving to provide world-class experiences, environments and outcomes for our clients and consumers

  3. ARAMARK in Virginia • Committed to the Commonwealthwith over 5,500 employees and payroll of $112,000,000. • Number of Clients: 269 • Number of ARAMARK Employees: 5,572 • Approximate Payroll: $112,842,972 • Clients include: • Altria, Northrop Grumman, Owens & Minor, Wyeth Pharmaceuticals • UVA, VMI, James Madison, William & Mary, Old Dominion, Hampden-Sydney • Bon Secours, Reston Hospitals, Valley Health, Virginia Hospital • Richmond Convention Center • Alexandria County, Arlington County, Fairfax County, Hampton Roads, Newport News, Portsmouth City, Roanoke County, Virginia Beach, Western Tidewater

  4. Innovation for Virginia Institutions • Reentry training, decrease recidivism • Inmate interface • Family involvement, campus platform • Efficient allocation of resources

  5. Savings for VA Institutions Current Food Budget 5% A. ARAMARK Procurement Pricing Savings Plan B.Inventory and Production Technology, Training, Menu Design 10% 30% C. Food and Dietary Services Managed by Culinary Professionals 15% Value Add Programs New Food Budget

  6. Programs & Partnerships, Volunteerism, Philanthropy, Community Response • ARAMARK is recognized as an industry leader in FORTUNE magazine's "World's Most Admired Companies," • ARAMARK seeks to responsibly address issues that matter to clients, customers, employees and communities.. • ARAMARK Building Community enriches the lives of families in need by supporting local community centers to help people of all generations learn, earn and thrive. Currently operates in 40 cities across the country. • More than 100 ARAMARK employees from the greater Richmond region dedicated their time, energy and talents on June 24 to enhance the indoor and outdoor facilities at Friends Association for Children facility in Richmond. • Volunteers completed enhancement projects around the center creating a more vibrant, safe and inspiring environment for the children who rely on the facilities.

  7. ARAMARK’s Differentiators for VA • ARAMARK is committed to excellence in all the services we provide. • Integrity is the cornerstone of everything we do. It is ingrained within our culture, our operations, our relationships, our practices, and our policies. • We create business relationships with our clients built on a deep understanding of the needs of their organization and their industry. • Our skill at managing our business in a cost-effective way produces solid results for our company and our clients. • We transform our industry and services by introducing innovative solutions based on extensive research into the evolving preferences of our customers.

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