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Enhancing Web Change Management with the OCFO’s Web Tracking System

The OCFO Web Tracking System (WTS) addresses historical issues in web change requests that were handled inefficiently via phone or email. Key challenges included lack of organization, accountability, and unauthorized changes. WTS provides a streamlined interface for submitting, tracking, and reporting change requests, ensuring management approval and structured workflows. Benefits include various access levels, a central repository for documents, and robust tracking capabilities. To maximize WTS effectiveness, communicate clearly, create user guides, and offer training opportunities.

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Enhancing Web Change Management with the OCFO’s Web Tracking System

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Presentation Transcript

  1. OCFO’s Web Tracking System Web Workgroup Meeting October 27, 2010 Cheryl Dunton

  2. What Happened to My Webpage?(OCFO Process Problems Before WTS) • Prior to the Web Tracking System (WTS), web change requests were submitted via phone or email • Problems with this process included: • Lack of organization • No accountability • Unexpected/unapproved changes to websites

  3. The WTS is… The WTS is not… • An application based on Lotus Notes Teamroom software • An interface that allows users to submit, track, and report on the status of web change requests • A workflow routing system for change requests • A way to obtain management approval for change requests How Can We Fix This Problem?(OCFO’s Solution to a Broken Process)

  4. What Can WTS Do for You?(Benefits of WTS) • Various levels of access for management and staff • Central repository to store change requests and associated documents • Ability to track and report on key information about change requests • Built-in search function

  5. How to Make WTS Work for You(Tips for Success) • Communicate at all steps to all levels • Develop a step by step user guide • Provide testing and training opportunities • Be flexible

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