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Enhancing Regional Public Safety Communications Technology in Broward County

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15 diapositives · 282 Views · Jul 23, 2014

This strategic plan, presented by the Broward County Office of Communications Technology, aims to improve public safety communications through collaboration, interoperability, and cost-effective technology solutions. Key focus areas include the implementation of Next-Generation 911 services, fostering cross-agency cooperation, and establishing standardized operating procedures. The plan highlights a shift from fragmented systems to a unified, county-wide strategy that ensures efficient emergency response capabilities. Ongoing metrics and quarterly updates will support continuous improvement in public safety communication.

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  1. Regional Public Safety CommunicationsTechnology StrategyPresented ToI-Board Operations Sub-CommitteeJanuary 4, 2013 Presented By Broward County Office of Communications Technology

  2. Office of Communications Technology Mission Statement To foster collaboration, information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications, E911, Radio and Mobile Broadband Systems that best meet the requirements of Broward County's emergency responders.

  3. BC Office of Communications Technology (from 2006 Plan) Strategic Plan PRESENT THEME… • Regional Focus/ Grassroots Approach J • Governance Boards J • Multi-Disciplinary Support (Police, Fire, EMS, Local Gov’t) J • Cooperative Programs; Leverage Economies of Scale J • Open Standards Based systems J • Life cycle funding/migration strategies J • Total Cost of Ownership J • Standardize hardware/software platforms J • Minimize stranded investments J • Establish Regional Business COOP Plans / Disaster Recovery J • Develop Regional Standard Operating Procedures J • Customer Relationship Management – Monthly/Quarterly J • Service Level Agreements J • Change Management J • Standard Regional Interlocal Agreements J • PAST THEME… • Internally Focused • County Controlled • Lacked User Input • Lack of Collaboration • Fragmented Public Safety Communication Initiatives • Based upon Proprietary standards • Lack of service level agreements

  4. Radio Interoperability Status as of 12/31/2012 County-Wide (Police and Fire Rescue) Non County-Wide County-Wide (Police Only)

  5. COMMON CAD PARTNERS Historical View Circa. 2002 Circa. 2012 Collaboration Legend County-wide Participant Non County-Wide Participant Radio Interoperability [April 2008].

  6. Broward County Public Safety Strategic Plan Public Safety Answering Points (PSAP’s) • Business Drivers • Carry Out the Legislative Intent of Florida E911 Plan • “Provide citizens with rapid direct access to public safety agencies by accessing the number 911.” • Increase interoperability through standards based technology • IP i3 Transition Strategy • Next-Generation emergency services • VoIP Enabled • NG911 “Contact Center” ready – (Text / Video) • County-wide Shared System • Business Continuity • Scalable Platform • Increased flexibility • Reduced Total Cost of Ownership • System life cycle migration Broward County Public Safety Intranet Regional Site(s) Remote PSAP Site • Strategic Initiatives • Deploy Network Based IP architecture (A1) • Prepare for Location Based Call Routing • Migration to Next Generation 911 (Voice, Text, Video) • Establish Flee-to Facilities (A1) • Speech and Data Analytics (A1) • Implement ACD Feature set (A1) • Customer Relationship Management (CRM) • County Wide PSAP Performance Metric Scorecard reviewed quarterly with PSAP Manager • Business Continuity Plans • Alternative Call Routing, End Office Reroutes • Quarterly Regional Public Safety Communications Committee (RPSCC) • Quarterly Newsletter Hosted Model vs. Premise Based Model

  7. Regional Public Safety Communications PSAP Timeline 1QTR13 PSAP Hosted Architecture Complete • 3QTR13 • Voice recording • System comp. 2017 2018 2014 2013 2015 2016 2012 2QTR13 Flee to Sites Comp. Updates 4QTR13 Speech and Data Analytics Requirements • 1QTR13 • ACD Impl. • Complete RLIMilestone EOL/EOSMIlestone Capital Milestones

  8. Broward County Public Safety Strategic Plan 800 MHZ Radio System • Business Drivers • Increase interoperability through open standards based technology • System Life-Cycle Migration • Establish County-wide Shared System • Reduce total cost of ownership • Position for future 700 spectrum use • Strategic Initiatives • Deploy P25 county wide system (A1) • Deploy Local Gov. Radio System (A1) • Replace Microwave System (A1) • Deploy IP based Fire Station Alerting (A1) • Develop Business Continuity Plans • Develop interoperable communications with neighboring agencies P25 System (open standard) Independent Systems • Customer Relationship Management (CRM) • County Wide Radio Performance Metrics • Quarterly Regional Public safety Communications Committee (RPSCC) • Regional Radio Standard Operating Procedures • System Administrator User Group • Quarterly Newsletter Cost Effective Seamless Interoperability

  9. Regional Public Safety Communications Radio System Timeline 1QTR13 Radio System Migration to Hosted Master Complete 1QTR15 Radio System RLI/ RFP for Replacement Radio System 1QTR13 Radio System RLI/ RFP for Local Gov. Radio System • 4QTR18 • EOS for 800 MHz • P.S. Radio System • 1QTR14 • Radio System • Microwave • Repl. Comp. 2017 2018 2014 2013 2015 2016 2012 • 4QTR15 • Station • Alerting • Complete • 1QTR14 • Station • Alerting • RFI/RFP 4QTR18 P25 Repl. Radio Sys. Complete. Updates 4QTR13 Local Gov. Radio System complete • 1QTR13 • Radio System • Microwave • RFI/RFP RLIMilestone EOL/EOSMIlestone Capital Milestones

  10. REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANMobile Broadband Migration • Business Drivers • County-wide shared Infrastructure • Increase interoperability through standards based technology • Scalable platform • Situational Intelligence • Leverage combination of Commercial/Private systems • Secure and reliable access to Regional Applications • In-vehicle Video capabilities • Incident Deployable Communications • Position for future 700 MHz use • Strategic Initiatives • Monitor National Public Safety Mobile Broadband Initiative • Leverage commercial mobile data network • Develop Business Continuity Plans • Leverage Municipal WiFi Programs • Develop strategic partnerships with WiMAX and LTE Providers Data Tac 19kb/s - WAN 700MHZ 400kb/s - WAN Mobility Client Commercial Broadband 3/4G WAN Public/Private WiFi/4.9GHZ/WiMax • Customer Relationship Management (CRM) • Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC) • Quarterly Newsletter Network Optimization for cost and efficiency

  11. REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANRegional Law Records Management System • Business Drivers • County-wide data sharing • Increase interoperability through common software platform • Increase Officer Safety • Distributed Control (Agency Administration) • Scalable platform • Seamless Integration • Governance Model • Improve usability • Optimize workflows • Strategic Initiatives • Expand user base across Municipal LE Agencies • Upgrade to One Solution (A1) • Develop Standard Operating Procedures • Increase participation from both Law Enforcement and Public (P2P/P2C) • Customer Relationship Management (CRM) • Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC) • LAW Records Governance Board Meetings • Quarterly Newsletter Centralized Public Safety Records with Secure and Reliable Access

  12. REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANRegional Computer Aided Dispatch System • Business Drivers • County-wide data sharing • Service Oriented Architecture • Single level access to critical information • Increase officer safety • Distributed control • High Availability • Scalable and High Performing Application • Common Administration • Browser based for remote access • Seamless integration with other apps (FRMS/LRMS) • Closest Unit Response • Governance Model • Strategic Initiatives • Implement Closest Unit Response (A1) • Relocate CAD from Miramar to Flee to Site (A1) • NextGen CAD Initiative (A1) • Develop Business Contintuity Plans • Customer Relationship Management (CRM) • Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC) • CAD Governance Board Meetings • Quarterly Newsletter Flexible Design with Location Driven Intelligence

  13. Regional Public Safety Communications Applications Timeline 1QTR13 Upgrade FRMS to 4.12 • 2QTR13 • Begin RLI process for • nextGen CAD • 1QTR13 • Upgrade PCAD • to 7.0.0.8.4 • 4QTR17 • EOS for PCAD 4QTR14 Go Live with Next Generation CAD 2017 2018 2014 2013 2015 2016 2012 1QTR13 Relocate CAD to Flee to Site Updates • 2QTR13 • Upgrade ProQA • 5/13 NAEMD Req 1QTR13 Upgrade LRMS to OneSolution 10.4.1 RLIMilestone • 4QTR13 • EOS for HP “S” • Series Non-Stops EOL/EOSMIlestone Capital Milestones

  14. 911 (Call Taking) CAD (Dispatch) Console (Dispatch) Video Mobile Core Workflow Apps Core Workflow Apps Core Workflow Apps NG9-1-1 Video NG9-1-1 Additional Data Multimedia Logging NG9-1-1 Emerg Mass Notif Aerial Photog Plume Model Alarms Sensors Fusion Ctr Application Ecosystem Call Taking Prot Fire Station Alerting Telematics EOC Apps Reverse 911 Nlets Data

  15. 911 (Call Taking) CAD (Dispatch) Console (Dispatch) Video Person Becomes the Integration Point Mobile Core Workflow Apps NG9-1-1 Video NG911 Additional Data Multimedia Logging NG9-1-1 Emerg Mass Notif Aerial Photog Plume Model Alarms Sensors Fusion Ctr Application Ecosystem Call Taking Prot Fire Station Alerting Rev 911 EOC Apps CAD-CAD Nlets Data