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CHAPTER SEVEN – MANAGING CHANGE

CHAPTER SEVEN – MANAGING CHANGE. INTRODUCTION. “If you want to make enemies, try to change something.” – Woodrow Wilson (U.S. President) “The only way to make sense out of change is to plunge into it, move with it, and join the dance.” – Alan Watts (British Philosopher)

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CHAPTER SEVEN – MANAGING CHANGE

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  1. CHAPTER SEVEN – MANAGING CHANGE

  2. INTRODUCTION • “If you want to make enemies, try to change something.” – Woodrow Wilson (U.S. President) • “The only way to make sense out of change is to plunge into it, move with it, and join the dance.” – Alan Watts (British Philosopher) • Why do employees resist change? • What types of people embrace change?

  3. SUMMARY • Why Employees Resist Change • Generation Flux

  4. HBR: Why Employees Resist Change Unspoken “Employment Compact” • Formal dimension • Psychological dimension • Social dimension If manager makes changes, employment compact must change.

  5. Generation Flux Managers should: • Be open-minded • Be future-focused • Be clear about your business mission • Approach change head-on

  6. EXERCISE ONE – Design a Formal Compact Answer the following questions in a document with one employee in mind: • Formal dimension • What are employees supposed to do for the organization? • What help will they get to do their job? • How and when will performance be evaluated? • What will I be paid, and how will pay relate to performance evaluation? • Psychological dimension • How hard will they have to work? • What recognition, financial reward, or other will they get for their efforts? • Are the rewards worth it? • Social Dimension • Do my values as a manager match this employee’s values? How can we meet in the middle, if necessary? • What are the real rules that determine who gets what in this company?

  7. EXERCISE TWO – Document Change • Create a new policy or procedure for your company. For example, pretend you are going to change the reimbursement policy for company travel. • Write a blog or wiki article about the positive impact of this new policy • Choose 1 or 2 employees to create their own documents, such as job aids or a blog post to endorse this change

  8. Bibliography/References • HBR: Why Employees Resist Change • Harvard Business Review, HBR On Point. By Paul Strebel. • Generation Flux • Fast Company Magazine, February 2012 • Documenting Change • http://smallbusiness.chron.com/strategic-organizational-change-exercises-11434.html

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