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I Think I Can

I Think I Can. I Think I Can. How Attitudes Affect Altitude and Career Goal Obtainment. Objective . Self-Efficacy Theory . Albert Bandura. Understanding Our Customers . Self-Efficacy.

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I Think I Can

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  1. I Think I Can I Think I Can How Attitudes Affect Altitude and Career Goal Obtainment

  2. Objective

  3. Self-Efficacy Theory Albert Bandura

  4. Understanding Our Customers Self-Efficacy The belief in one’s capability to organize and execute the courses of action required to manage prospective situations • How to become self-sufficient • How to obtain/retain employment • How to successfully interview • How to job search

  5. Understanding Our Customers Outcome Expectations Beliefs about the outcome of performing particular tasks • Participating in Work Activities • Cooperating with Child Support • Attending Scheduled Appointments • Going to College or Vocational School

  6. Self-Efficacy & Outcome Expectations Determine • How customers Perceive goals, tasks, & challenges The greater the perceived barriers to the obtainment of a goal, the less likely the customer is to pursue the tasks to obtain that goal

  7. Self-Efficacy & Outcome Expectations

  8. Self-Efficacy & Outcome Expectations Determine • How customers Approach goals, tasks & challenges • Customers are attracted to activities that make them feel competent • Customers like to do things that they already know how to do • Customers are attracted to activities that they feel they can be successful at • Customers like success stories, theirs and others

  9. Weak Self-Efficacy Quickly lose confidence in personal abilities

  10. Weak Self-Efficacy Avoid Challenging Tasks

  11. Weak Self-Efficacy Focus on personal failings and negative outcomes

  12. Weak Self-Efficacy Believe that difficult tasks and situations are beyond their capabilities

  13. Strong Self-Efficacy These Customers Are Able To • View challenging problems as tasks to be mastered • Develop deeper interest in the activities in which they participate • Form a stronger sense of commitment to their interests and activities • Recover quickly from setbacks and disappointments

  14. Strong Self-Efficacy • Some customers possess Innate Abilities To Be Strong • These natural abilities enable them to: • Have a strong self-efficacy • Reach their goals • Think positive • Stress Hardy Personality • Self-Actualizers

  15. Stress Hardy Personality Susan Kobasa

  16. Stress Hardy Personality-3Cs Commitment Challenge Control • These 3 Personality traits possessed by some individuals allow them to be: • More Resistant to Stress • Better Protected from Stress

  17. Stress Hardy Personality-3Cs Control • Customers develop deeper interest in the activities in which they participate • The amount of control that customers feel that they have over a stressor/activity, will determine how they approach or deal with that activity

  18. Stress Hardy Personality-3Cs Commitment • Customers are more committed to their interest and activities • When individuals are committed to something, they tend to be more motivated and willing to put in more effort

  19. Stress Hardy Personality-3Cs Challenge • Customers recover quickly from setbacks and disappointments • Stressful events are seen as challenges instead of threats and the customers are able to regain faith in themselves and try again

  20. Characteristics of Self-Actualizers Abraham Maslow

  21. Self-Actualizers • Creative • Spontaneous • Realistically Oriented • Identify with man kind • Resist conformity to culture • Autonomous and Independent • Transcend environment vs cope • Values and attitudes are democratic • Problem Centered vs Self Centered • Intimate relationships are profound and deep vs superficial • Accept themselves, others and things for what/who they are

  22. Career Goal Obtainment How Can Workforce Help Customers?

  23. Helping Customers Obtain Goals Workforce programs can assist customers in obtaining goals by helping them to strengthen their self-efficacy.

  24. Increasing Self-Efficacy

  25. Helping Customers Obtain Goals Self-Efficacy & Outcome Expectations Weak Self-Efficacy is Enhanced By: • Sanctions • Job Termination • Poor Interviewing Skills • Inadequate Assessments • Barriers-Barriers-Barriers • Inadequate Job Placements

  26. Helping Customers Obtain Goals Self-Efficacy Strengthens Through: • Mastery Experiences • Social Persuasion • Myth Dismissal • Social Modeling • Person-Centered Approach

  27. Mastery Experiences Creating

  28. Mastery Experiences What Are Mastery Experiences • Experiences in which the customer feels successful • Experiences in which the customer feels accomplished • Most effective way to increase self-efficacy

  29. Mastery Experiences Mastery Experiences • Meeting Participation • Performing well at a worksite • Graduating from a program • Receiving an award or acknowledgement

  30. Social Persuasion Providing

  31. Social Persuasion What is Social Persuasion • Verbally encouraging customers to believe in their own capabilities • Helps customers to feel that they can succeed even if they don’t really believe that they can

  32. Myth Dismissal Providing

  33. Myth Dismissal What is Myth Dismissal • Correcting the customer’s false perception of task outcomes How Do We Dismiss the Myth? • Explore customer’s perceived outcome and discuss realistic outcomes • Explore customer’s perceived barriers and discuss real barriers

  34. Social Modeling Experiences Creating

  35. Social Modeling What Are Social Modeling Experiences • Experiences in which the customer has an opportunity to see similar people successfully completing tasks and reaching goals • Commonalities must exist between the customer and the person being modeled

  36. Social Modeling Commonalities increase the chances of the customer being able to relate to the person being modeled • Another customer or program participant • Similar Backgrounds • Family Members • Program Staff • Classmates • Neighbors

  37. Person-Centered Approach Utilizing

  38. Person-Centered Approach What is a Person-Centered Approach • Case manager is able to enter into a person to person relationship with client • Case manager treats the customer with unconditional positive regard • Case manager can convey empathetic understanding to the customer • Customer feels as though he/she is accepted unconditionally • Case manager is Genuine

  39. Person-Centered Approach

  40. We Can Do It We Have the Power to Change the Way Our Customers Think

  41. Useful Resources Websites • Social Cognitive Career Theory www.guidance-research.org • Susan Kobasa-Stress Hardiness www.stresscourse.tripod.com • Albert Bandura-Self Efficacy Theory www.learningtheories.com • Carl Rogers-Person-Centered Approach http://www.ahpweb.org/rowan_bibliography/chapter6.html • Self-Efficacy Theory -http://en.wikipedia.org/wiki/Self-efficacy

  42. Thank You! For More Resources Please Email Nikki Brown nikki.brown@deo.myflorida.com An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via Florida Relay Service at 711.

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