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Transforming Public Sector Communications: A Vision for Digital Government Services

On October 30, 2013, Colin MacDonald, Chief Information Officer of the Department of Internal Affairs, outlined a transformative vision for government services. This includes creating accessible, effective, and user-friendly digital platforms, ensuring that citizens can easily find the services they need without unnecessary complexity. The RealMe and Govtnz platforms are key components of this vision, emphasizing digital leadership and responsiveness to citizen demand. The initiative seeks to foster a new order in public communication where quality and design drive service delivery.

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Transforming Public Sector Communications: A Vision for Digital Government Services

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  1. Implementing change Network of Public Sector Communicators 30 October 2013 Colin MacDonald Government Chief Information Officer and Chief Executive Department of Internal Affairs

  2. When I arrived at DIA

  3. Creating Our Future

  4. Making it real

  5. What’s happening now

  6. Vision for government services • Government digital services will be accessible, effective, efficient, secure and easy to use • Services will be easy to find – people won’t need to know which agency provides which service • RealMe and Govt.nz are foundations for people’s new experience of government services

  7. Result 10 goal

  8. ICT functional leadership

  9. DIGITAL BY CHOICE DIGITAL BY DEFAULT CITIZEN DEMAND GOVT SUPPLY DIGITAL SERVICE QUALITY DIGITAL BY DESIGN RESULT 10

  10. beta.govt.nz

  11. I

  12. Principles are the same • “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things.” • — Niccolo MachiavelliThe Prince (1532)

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