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Culture of Our Community & Departments. Agenda. Review principles of organization culture Talk about department culture Phrases that describe our department Our strengths – what we do well Our opportunities – what we’re working on The importance of providing feedback. Our Culture.
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Agenda • Review principles of organization culture • Talk about department culture • Phrases that describe our department • Our strengths – what we do well • Our opportunities – what we’re working on • The importance of providing feedback
Our Culture • Is a system of shared assumptions, values, and beliefs • Defines what is of primary importance to us as an organization • Prescribes how resources are to be used • Establishes what we can expect from one another • Sets the tone for how team members treat each other • Is how we respond, react and behave
Our Culture • Created by: • Our organization mission, vision and values • Department leaders • Team Members • People we serve • Families • Volunteers • Relationships
Phrases That Describe our Department Culture • INSERT DEPARTMENT Specific phrases
What We Do Well • INSERT DEPARTMENT Specific Items • Include Operation, Resident/Family and Team Related Items
What We’re Working On • INSERT DEPARTMENT Specific Items • Include Operation, Resident/Family and Team Related Items • Be Honest – if Teamwork or Collaboration is not going well, share it and the solution. • Share Action Plans – consider use of a chart
Expectation of Providing Feedback • Provides valuable information to make important decisions • Builds and maintains communication with others • It can motivate • Inspire action • Improve performance • It’s a crucial tool
Using Feedback to Support Our Culture • Providing feedback isn’t solely the team leader’s responsibility • Teams are accountable for achieving collective goals • Individual team members are accountable to each other for their effort and contribution to the team • A team’s open feedback and communication provides mutual support and assistance to both the individual team member and broader team
Giving Feedback • INSERT DEPARTMENT specific information for when, where and how a Team Member can provide feedback. • For an example, communication book, management meetings, one on one with manager ( consider off hours…etc.)
Sharing Feedback • INSERT DEPARTMENT specific information on how to manage feedback for an example Resident and Family Member Complaints relating to cares, food quality, room temperatures…etc. • Review Common Question and Answer Guide
Feedback Helps Us • INSERT DEPARTMENT specific information related to what you do with feedback and how it guides (improves, changes, modifies…etc.) department specific processes.
Feedback Culture • As an organization committed to improving and sustaining high quality, feedback has to be a part of who we are as an organization • We’re a feedback culture!
