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What are the benefits?

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What are the benefits?

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  1. Local e-gov National ProjectsExperience Sharing Workshops Series 3VALUEBILLBenefitsBarry Tuckwood - Valuebill Project ManagerAndrew Lawes - East RidingShirley Hall – Tynedale DCBarbara Jones - Valuebill ConsultantDavid Lloyd - Huntingdonshire DCCatherine Coelho – Oxford CityMatthew Toms - South GloucestershireDavid Hughes - Valuation Office AgencyNick Griffiths - IA NLPG Experience Sharing Workshops Series 3

  2. What are the benefits? Source: Capgemini Benefits Report Experience Sharing Workshops Series 3

  3. Experience Sharing Workshops Series 3

  4. Tangible • Database reduction 100 down to 1 • Database management costs • Staffing • Training • Data transfer costs • Time savings from centralised management • Time lost • Looking for addresses • Tracking address changes • Querying addresses • Better targeting for inspections Experience Sharing Workshops Series 3

  5. Tangible 2 • Accurate mail: fewer returns ‘not known’ • Easier updating: fewer candidates • Spatial data improves analysis and modelling for • Strategy – policy and economic modelling • Exceptions • Complete property address data for all • All CT and NDR included • No duplicates • None missing • Assurance of fit with spatial • Easier identification of exceptions • The future: updating for revaluation in 2007 • Appeals Experience Sharing Workshops Series 3

  6. Intangible • Happier staff • Confidence and trust • Concentrate on their real role • Lower staff turnover • Fewer sick days • Happier Customers • Fewer repeated calls • Fewer unfavourable media reports • Better external relationships • Happier Members Experience Sharing Workshops Series 3

  7. Think Corporate – and wider • Call centre • Environmental services – the bin round • Education • Benefits • Social Services • Electoral Roll • Trading Standards • Transparency and fairness • Council Tax and Rating Appeals • Emergency Services • DWP Experience Sharing Workshops Series 3

  8. Quantify • Measure work as it is • Identify clear opportunities • Survey internally • Simple techniques, eg, time for average call, reasons for delay, turn-round, number of calls for the same customer for the same issue • Estimate possible gains • Select ‘quick wins’ • Annual repetitive or one-off’ costs? • Annual repetitive or one-off’ benefits Experience Sharing Workshops Series 3

  9. Share costs and benefits • Mix of projects: • Home-grown • From National Projects • Partnerships • Build into a programme • Shared aspects, eg: • Overall management • Process change • Technical change • Data improvement • E-enablement Experience Sharing Workshops Series 3

  10. Summary • Brainstorm the benefits • Quantify • Data: capture once, use many • One-off or annual? • Select • Build into a programme • Share the work • Easy steps Experience Sharing Workshops Series 3

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