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Getting it right for patients and carers Claire Grainger – Healthwatch Nottinghamshire

Getting it right for patients and carers Claire Grainger – Healthwatch Nottinghamshire. What is Healthwatch?. Healthwatch is the new independent consumer champion for health and social care services. Healthwatch aims to:

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Getting it right for patients and carers Claire Grainger – Healthwatch Nottinghamshire

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  1. Getting it right for patients and carersClaire Grainger – Healthwatch Nottinghamshire

  2. What is Healthwatch? • Healthwatch is the new independent consumer champion for health and social care services. Healthwatch aims to: • Gather the views of local people about their experiences of local health and social care services • Consult with the public about proposed changes to services to ensure that future service design and provision is influenced by local people • Make recommendations to local providers on how services could be improved • Represent the views of the wider community and minority groups • Act as a hub of information to help people access services and make choices about their care

  3. How EPS came to our attention • Feedback from a member of the public • Concerns from Patient Participation Groups

  4. People have told us.….. • They didn’t understand what they were signing up for • There isn’t enough information available about EPS • They don’t think people know enough about the pros and cons • They think pharmacies might push people to sign up when it’s not the best option for them • They are worried about what would happen if their nominated pharmacist is out of stock of their medication • They don’t know where to go if they have a problem with EPS

  5. What we are going to do • Working with the LPC and NHS England we are going to: • Set up a dedicated page on the Healthwatch Nottinghamshire Website • Provide information for pharmacies to display • Have regular articles in the LPC newsletter • Issue joint press releases • Use one of our regular columns in the local press to talk about EPS • Send information to GPs and to PPG groups

  6. Contact us: • Post: FREEPOST RTES-TCEC-JTBR • Unit 2-3, Byron Business Centre, Duke Street, Nottinghamshire, NG15 7HP • Phone: 0115 9635179 • Email: info@healthwatchnottinghamshire.co.uk • Website: www.healthwatchnottinghamshire.co.uk • Twitter: @HWNotts

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