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Navigating Performance Metrics: Understanding Measures, Targets, and Indicators

This presentation by Mark Conway, delivered on May 24, 2006, in Mullingar, explores critical concepts surrounding performance management. It defines essential terms such as performance, targets, and indicators, providing clarity on how they contribute to achieving objectives. The discussion emphasizes the importance of having a structured approach, likened to a dashboard, to assess outcomes and outputs effectively. Through practical examples, including the metaphor of a cup of coffee, it illustrates how resources (inputs) are transformed into measurable results, ensuring organizations are both effective and efficient.

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Navigating Performance Metrics: Understanding Measures, Targets, and Indicators

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Presentation Transcript

  1. “Performance … Measures … Targets … Indicators:Seeing Through the Fog” Mark Conway 24th May 2006 Mullingar

  2. Some Definitions what gets done/achieved Performance: Objectives: statements of intent Targets: pledges re Performance Indicators: show what’s been done/achieved Standards: minimum expectations

  3. Think Dashboard!!

  4. Putting A Structure On It Outcome: the impact/result/betterment achieved Output: what’s produced/delivered Process: turning Inputs into Outputs Inputs: the resources we use

  5. Are we doing things right? (HOW?) Are we doing the right things? (WHAT?) Inputs Processes Outputs Outcomes

  6. Inputs Process Outcomes Outputs Think“Cup of Coffee”!

  7. “Performance … Measures … Targets … Indicators:Seeing Through the Fog” Mark Conway 24th May 2006 Mullingar

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