Who Why Time & Questions

3. Introduction • Who • Why • Time & Questions

4. Contents The Kings Ferry About Existing Commuter Services North Somerset The Commuter Soup Survey Results Launch & Promotion Commuter Offering Vehicle Specification Timetable Ticket Options / Prices Delivering Sustainability The Kings Ferry Connections National Express

5. Existing Services • Largest coach commuter service UK • 36 services daily into London from North Kent • 1300 passengers daily • 188 pick ups in North Kent • 16 drop / pick up across London

6. Existing Services 65% of Customers have used service for over 5 years 92% of Customers feel we deliver good value for money 48% Travel on annual season ticket 15% of users previously used car

7. Existing Services Instant alerts via twitter Service updates via email Offers and promotions through social media iPhone/iPad App Real-time tracking & stop finder View coach locations online

8. Commuter Soup

9. Survey Results Means of travel Cost of commuting Arrival time 85% of responders currently travel by car 46.9% of responders see their current cost of commuting between £1000 and £2000 85.4% of responders arrive to work between 7am and 9am

10. Motoring Costs *Source: AA motoring cost 2013

11. Launch & Promotion • Service Launch 4th November 2013 • November & December Promotion – Free travel for registered users • On Board Engagement Champions for first weeks • Introductory Press & VIP Launch Late October • Local Press & Radio • 10% off NX travel for season ticket holders • Road Shows Leading up to launch “Free travel for registered users” Boarding Pass June 2013

12. Vehicles

13. Vehicles Specification • Comfortable reclining seats • Air conditioning • Wi-Fi • Power sockets at each seat • Customer toilet • Extended Seat pitch • Three-point seat belts • Alcolock • GPS Vehicle Tracking • A wheelchair lift • A drivers telephone • Driver PA (for safety and other announcements) • CCTV (8 cameras)

14. Routes and Maps Portishead North Bristol Clevedon Weston-Super-Mare

15. Timetables AM Departures PM Departures from Bristol to: DRAFT * Only showing key departures and arrivals

16. Routes Weston super Mare / Clevedon Portishead

17. Routes A38 M32 M5 M4 Bristol North Fringe Aztec West Patchway Cribbs Causeway Stoke Gifford Under Consideration Filton A4174

18. Online Ticketing – E Wallet Terms & Conditions This card has no cash value and remains the property of The Kings Ferry Ltd. It is issued in accordance with our terms and conditions, which are available on request You will be required to present this card on boarding to verify your Signature Boarding Pass June 2013

19. Ticket Options Bristol Periods Weston Super Mare Annual 4 Weekly Weekly Day Return 24/11/2013 Single Boarding Pass June 2013 Carnets/Journey Credits Singles 10 - 39 40+

20. Ticket Pricing Introductory Promotional Fares * Based on 252 commuting days per annum * calculation allows for bank holidays

21. Delivering Sustainability The Kings Ferry • Established in 1968 • Quality hire coaches and luxury VIP services. • Largest Coach Commuter Service into London • Awarded the Best British Coach Operator more than six times • Acquired by National Express Group PLC in 2007 • Fleet of 69 vehicles ranging from 19-77 seat vehicles including Luxury VIP coaches • Preferred operator of many professional football clubs including Premiership teams Fulham and Norwich • Vision and Values drive performance and customer service

22. Delivering Sustainability Connections • Born from the requirements of larger national customersof The Kings Ferry such as the Metropolitan Police and the BBC expressing a need for a single source for corporate coach hire. • National and International coach travel management provider. • Customers can benefit from getting the best available market price. • Operates from a dedicated division within The Kings Ferry Limited. • Provided 1 Million Police Officer movements during the London 2012 Olympic Games • 300 coach movements for the 2011 & 2013 Champions League Final.

23. What Next? • More than a million customers use Bristol coach station every year • There are over 200 daily destinations from Bristol coach station • The top 3 journeys are London, Heathrow and Birmingham • Our industry-leading fleet is modern with leather seats and business-class leg-room • We are an affordable means of travel and journey times are surprisingly fast too with many journey times comparable to train (Bristol-London 2hr 20, Bristol-LHR 1hr 55) • Comfort and convenience provided by our drivers helping passengers with luggage • Newly-launched Coach Tracker, provides real-time information on our services

24. National Express Do your employees travel regularly to a sister site? Does your company spend considerable sums on train travel? We offer bespoke daily timetabled services for Corporate Clients. The key benefitsof Coach versus Rail are: • Cost Effective vs Rail • Direct Door to Door • Competitive Journey Time • Secure environment for employees - confidentiality • Comfort • Environmental – reduced CO2. Coach has half the CO2 emissions compared to train

25. National Express Is your travel budget under constant scrutiny? • Coach costs are very competitive versus the train • It only takes a few people to switch from using the train to a bespoke coach before your business starts saving • Journey times are competitive and employees can sit back and relax or work in a comfortable, secure environment Journey Time comparisons

26. What Next? What Next? • Company Intranet / Company Account Solutions • Commuter Survey www.thekingsferry.co.uk/news/North-somerset-commute • Road Shows • Contact Us • Marketing opportunities: sam.adams@thekingsferry.co.uk • Sales opportunities: ben.bhattal@thekingsferry.co.uk • General / other: danny.elford@thekingsferry.co.uk www.thekingsferry.co.uk/commuter-services